C$60,496
Avg. Salary
C$25.00
Avg. Hourly Rate
Help us gather more data! Is Customer Support Engineer your job title? Find out what you're worth.

The average pay for a Customer Support Engineer is C$25.00 per hour.

The average pay for a Customer Support Engineer is C$60,496 per year.

C$0.00
10%
C$25.00
50%
C$0.00
90%
MEDIAN C$25.00
C$44k
10%
C$60k
50%
C$88k
90%
MEDIAN C$60,496
C$44,065 - C$87,776
C$44K
C$60K
C$88K
MEDIAN: C$60,496
10%
50%
90%
C$0C$88K
Salary C$44,065 - C$87,776
Bonus C$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$43,382 - C$88,564
  • Country: Canada
  • Currency: CAD
  • Updated: 15 Feb 2019
  • Individuals Reporting: 24

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Customer Support Engineer Job Listings

Pay Difference by Location

-12%

National Average: C$59,410

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Support Engineer

Gender

Female
15 %
Male
85 %
Less than 1 year
4%
1-4 years
37%
5-9 years
33%
10-19 years
22%
20 years or more
4%

Experience Affects Customer Support Engineer Salaries

▲13%

National Average
C$59,000

▼12%

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
33%
10-19 years
22%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 90%
vision benefits
Vision: 71%
no benefits
None: 5%