The average hourly pay for a Front Desk Agent in Canada is C$14.21.
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What Do Front Desk Agents Do?
Front desk agents may also be called receptionists, secretaries, clerks, etc. and they work in a wide range of industries. While the typical office receptionist works normal business hours in a professional setting, front desk agents for other types of businesses may be working at any hour of the day or night, in a wide variety of places. Hotel clerks, hospital receptionists and emergency service desk agents, for example, are available around the clock.
Regardless of the industry in which they …Read more
Front Desk Agent Tasks
- Assist clients with check-in, check-out, and other standard operations.
- Handle and document complaints, problems, and concerns.
- Explain pricing and room options over the phone and in person.
- Greet clients and walk-ins and provide information, assistance, and security.
- Create, deliver, and explain bills and collect payments.
Job Satisfaction for Front Desk Agent
Popular Employer Salaries for Front Desk Agent
The top respondents for the job title Front Desk Agent are from the companies Holiday Inn, Days Inn and Best Western International, Inc.. Reported salaries are highest at Marriott International, Inc. where the average pay is C$15.10. Other companies that offer high salaries for this role include Best Western International, Inc., earning around C$14.49. Days Inn pays the lowest at around C$12.49. Holiday Inn also pays on the lower end of the scale, paying C$14.33.
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Somewhat common (8 - 20%)
Front Desk Agent Job Listings
What Are Popular Skills for Front Desk Agents?
Skills in Customer Service, Customer Relations and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office and Systems Computer/Console Operations.
What is the Pay by Experience Level for Front Desk Agents?
An entry-level Front Desk Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$13.82 based on 29 salaries. An early career Front Desk Agent with 1-4 years of experience earns an average total compensation of C$14.26 based on 179 salaries. A mid-career Front Desk Agent with 5-9 years of experience earns an average total compensation of C$14.76 based on 39 salaries. An experienced Front Desk Agent with 10-19 years of experience earns an average total compensation of C$14.93 based on 23 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$14.
Pay Difference by Location
Employees with Front Desk Agent in their job title in Montréal, Québec earn an average of 30.4% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (13.4% more) and Victoria, British Columbia (13.2% more). The lowest salaries can be found in Winnipeg, Manitoba (6.9% less).
Years of Experience
This data is based on 277 survey responses.