The average hourly pay for a Guest Services Representative in Canada is C$14.02.
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Job Description for Guest Services Representative
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties s…Read more
Guest Services Representative Tasks
- Develop and maintain guest relationships, acting as main point of contact.
- Basic accounting and billing, including cash, deposit recording, and credit transactions.
- Handle questions, complaints, issues, and problems.
- Check and confirm paperwork and billing are accurate and timely.
Job Satisfaction for Guest Services Representative
Guest Services Representative Job Listings
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Popular Skills for Guest Services Representative
Avg. Hourly Rate
Skills in Customer Service, Problem Solving, Cash Handling, Microsoft Office and Customer Relations are correlated to pay that is above average.
Pay by Experience Level for Guest Services Representative
An entry-level Guest Services Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$14.00 based on 5 salaries. An early career Guest Services Representative with 1-4 years of experience earns an average total compensation of C$13.69 based on 42 salaries. A mid-career Guest Services Representative with 5-9 years of experience earns an average total compensation of C$14.64 based on 8 salaries. An experienced Guest Services Representative with 10-19 years of experience earns an average total compensation of C$14.45 based on 7 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Guest Services Representative in their job title in Vancouver, British Columbia earn an average of 5.6% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (2.2% more). The lowest salaries can be found in Calgary, Alberta (12.9% less) and Winnipeg, Manitoba (8.9% less).
Years of Experience
This data is based on 62 survey responses.
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