The average salary for an Incident Manager in Canada is C$63,480.
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C$47k - C$91k
C$503 - C$10k
C$932 - C$2k
C$47k - C$93k
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Job Description for Incident Manager
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish proc…Read more
Incident Manager Tasks
- Develop and implement the incident management process.
- Analyze incident trends and recommend corrective actions as necessary.
- Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
- Monitor the effectiveness of the incident management process and make recommendations for improvement.
Job Satisfaction for Incident Manager
Explore the most common career paths for Incident Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Incident Manager Job Listings
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Popular Skills for Incident Manager
Oral / Verbal Communication
Skills that pay less than market rate include Oral / Verbal Communication, Information Technology (IT) Support and Information Technology Infrastructure Library (ITIL).
Pay by Experience Level for Incident Manager
An early career Incident Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$58,513 based on 17 salaries. A mid-career Incident Manager with 5-9 years of experience earns an average total compensation of C$71,609 based on 27 salaries. An experienced Incident Manager with 10-19 years of experience earns an average total compensation of C$71,636 based on 10 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$80,000.
Years of Experience
This data is based on 57 survey responses.
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