An Incident Manager earns an average salary of C$67,622 per year. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

C$43,987 - C$89,956
C$44K
C$66K
C$90K
MEDIAN: C$65,982
10%
50%
90%
C$20.64 - C$33.53
C$29
MEDIAN: C$29.40
50%
C$0C$90K
Salary C$43,987 - C$89,956
Bonus C$507 - C$9,744
Profit Sharing C$1,379
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$44,126 - C$90,255
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 60
Hourly Data C$0C$54
Hourly Rate C$29.40
Overtime C$33.63
Annual Data C$0C$90K
Bonus C$507 - C$9,744
Profit Sharing C$1,379
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$44,126 - C$90,255
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 6

Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

Incident Manager Pay By Employer

$0$80K

$80,293

Incident Manager Job Listings

Related Job Salaries

Key Stats for Incident Manager

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
36%
5-9 years
38%
10-19 years
15%
20 years or more
9%

Experience Affects Incident Manager Salaries

Mid-Career
▲9%

Experienced
▲7%

National Average
C$66,000

Entry-Level
▼16%

Skills That Affect Incident Manager Salaries

Information Technology Infrastructure Library (ITIL)
▲11%

National Average
C$66,000

Information Technology (IT) Support
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
38%
10-19 years
15%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 87%
vision benefits
Vision: 78%
no benefits
None: 4%