The average hourly pay for a Member Service Representative in Canada is C$14.78.
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C$12 - C$20
C$204 - C$2,668
C$0 - C$700
C$0 - C$675
C$24,967 - C$47,817
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Job Description for Member Service Representative
A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior p…Read more
Member Service Representative Tasks
- Handle incoming phone calls from members and other departments to research errors and member issues.
- Listen, identify, and recommend products and services to help meet members' needs.
- Handle all member problems and complaints with professionalism and courtesy.
Job Satisfaction for Member Service Representative
Member Service Representative Job Listings
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Popular Skills for Member Service Representative
Avg. Hourly Rate
Skills in Customer Service, Banking, Customer Relations, Sales and Data Entry are correlated to pay that is above average.
Pay by Experience Level for Member Service Representative
An entry-level Member Service Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$13.83 based on 23 salaries. An early career Member Service Representative with 1-4 years of experience earns an average total compensation of C$14.55 based on 118 salaries. A mid-career Member Service Representative with 5-9 years of experience earns an average total compensation of C$16.43 based on 36 salaries. An experienced Member Service Representative with 10-19 years of experience earns an average total compensation of C$18.99 based on 22 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Member Service Representative in their job title in Vancouver, British Columbia earn an average of 14.8% more than the national average. These job titles also find higher than average salaries in Winnipeg, Manitoba (1.8% more) and Calgary, Alberta (0.3% more). The lowest salaries can be found in Ottawa, Ontario (5.3% less), Kelowna, British Columbia (1.8% less) and Toronto, Ontario (0.7% less).
Years of Experience
This data is based on 206 survey responses.
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