The average pay for a Member Services Manager is C$17.00 per hour.
The average pay for a Member Services Manager is C$46,217 per year.
|Salary||C$36,000 - C$63,984|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$37,814 - C$64,312|
Job Description for Member Services Manager
Member services managers are responsible for daily activities within a member service for health plans or health insurance. They typically collect information for a customer's inquiry and conduct further analyses to identify trends and recommend solutions, and they work to meet service quality goals while hiring, managing, and training multiple staff members.Read More...
Leadership skills and in-depth knowledge of health plans that are being consistently updated are necessary in this position, and these managers typically work in office settings during regular weekly business hours with some occasional travel. A bachelor's degree in the field is generally required for this position, and some employers may also require a master's degree. The projected job growth outlook for member services managers is a 9% increase in the coming years with moderate signs of improvement. (Copyright 2019 PayScale.com)
- Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
- Develop methods and outreach to grow member base and increase renewals.
- Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.
- Manage staff and schedules, and ensure member services are uninterrupted and high quality.
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