C$46,217
Avg. Salary
C$17.00
Avg. Hourly Rate
Help us gather more data! Is Member Services Manager your job title? Find out what you're worth.

The average pay for a Member Services Manager is C$17.00 per hour.

The average pay for a Member Services Manager is C$46,217 per year.

10%
C$0.00
10%
C$17.00
50%
C$0.00
90%
90%
MEDIAN C$17.00
10%
C$36k
10%
C$46k
50%
C$64k
90%
90%
MEDIAN C$46,217
C$36,000 - C$63,984
C$36K
C$46K
C$64K
MEDIAN: C$46,217
10%
50%
90%
C$0C$64K
Salary C$36,000 - C$63,984
Bonus C$1,526
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$37,814 - C$64,312
  • Country: Canada
  • Currency: CAD
  • Updated: 23 Aug 2019
  • Individuals Reporting: 24

Job Description for Member Services Manager

Member services managers are responsible for daily activities within a member service for health plans or health insurance. They typically collect information for a customer's inquiry and conduct further analyses to identify trends and recommend solutions, and they work to meet service quality goals while hiring, managing, and training multiple staff members.

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Member Services Manager Tasks
  • Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
  • Develop methods and outreach to grow member base and increase renewals.
  • Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.
  • Manage staff and schedules, and ensure member services are uninterrupted and high quality.

Member Services Manager Job Listings

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Key Stats for Member Services Manager

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
35%
5-9 years
35%
10-19 years
31%

Experience Affects Member Services Manager Salaries

Experienced
▲30%

Mid-Career
▲20%

National Average
C$46,000

Entry-Level
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Years of Experience

1-4 years
35%
5-9 years
35%
10-19 years
31%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 78%
vision benefits
Vision: 74%
no benefits
None: 22%