A Product Support Specialist earns an average salary of C$51,282 per year.

C$38,309 - C$68,661
C$38K
C$52K
C$69K
MEDIAN: C$51,599
10%
50%
90%
C$0C$70K
Salary C$38,309 - C$68,661
Bonus C$0.00 - C$8,027
Profit Sharing C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,985 - C$70,799
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 85

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks

  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

Product Support Specialist Pay By Employer

$0$52K

$51,923

Product Support Specialist Job Listings

Pay by Experience Level for Product Support Specialist

Pay by Experience for a Product Support Specialist has a positive trend. An entry-level Product Support Specialist with less than 5 years of experience can expect to earn an average total compensation of C$50,000 based on 16 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Product Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$52,000 based on 9 salaries. An experienced Product Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$60,000 based on 7 salaries. A Product Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$64,000 based on 12 salaries.

Key Stats for Product Support Specialist

Gender

Female
34 %
Male
66 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
Less than 1 year
8%
1-4 years
44%
5-9 years
22%
10-19 years
15%
20 years or more
11%

Experience Affects Product Support Specialist Salaries

Late-Career
▲22%

Experienced
▲14%

National Average
C$53,000

Mid-Career
▼1%

Entry-Level
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
22%
10-19 years
15%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 92%
vision benefits
Vision: 80%
no benefits
None: 6%