Product Support Specialist Salary (Canada)
A Product Support Specialist earns an average salary of C$51,282 per year.
|Salary||C$38,309 - C$68,661|
|Bonus||C$0.00 - C$8,027|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$35,985 - C$70,799|
Job Description for Product Support Specialist
The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.Read More...
Product support specialists work in a wide variety of fields; one of the main areas of employment for product support specialists is retail sales. Product support specialists may also work directly for manufacturers creating instruction manuals that accompany products sold to the public. These specialists may also work in call centers or answer phone calls for customers that have questions or need technical support for products.
Since product support specialists work directly with customers, good communication skills are a must. Specialists that work in more technical fields may need technical certificates and potentially postsecondary degrees for employment. Previous experience in product support may be preferred - or required - by employers as well. (Copyright 2018 PayScale.com)
Product Support Specialist Tasks
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
- Install applications, hardware, parts, and/or equipment.
Product Support Specialist Pay By Employer
R.R. Donnelley & Sons Company
Product Support Specialist Job Listings
Pay by Experience Level for Product Support Specialist
Pay by Experience for a Product Support Specialist has a positive trend. An entry-level Product Support Specialist with less than 5 years of experience can expect to earn an average total compensation of C$50,000 based on 16 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Product Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$52,000 based on 9 salaries. An experienced Product Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$60,000 based on 7 salaries. A Product Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$64,000 based on 12 salaries.
Key Stats for Product Support Specialist
Rated 5 out of 5
based on 12 votes.