The average salary for a Senior Technical Support Engineer is C$77,731 per year.

C$58,538 - C$101,211
C$59K
C$76K
C$100K
MEDIAN: C$76,295
10%
50%
90%
C$24.52 - C$46.66
C$28
MEDIAN: C$27.50
50%
C$0C$108K
Salary C$58,538 - C$101,211
Bonus C$1,932 - C$9,192
Profit Sharing C$1,831
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$56,196 - C$108,252
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 77
Hourly Data C$0C$70
Hourly Rate C$27.50
Overtime C$58.19
Annual Data C$0C$108K
Bonus C$1,932 - C$9,192
Profit Sharing C$1,831
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$56,196 - C$108,252
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 6

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay by Experience Level for Senior Technical Support Engineer

Pay by Experience for a Senior Technical Support Engineer has a positive trend. An entry-level Senior Technical Support Engineer with less than 5 years of experience can expect to earn an average total compensation of C$61,000 based on 23 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$79,000 based on 17 salaries. An experienced Senior Technical Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$74,000 based on 9 salaries. A Senior Technical Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$100,000 based on 5 salaries.

Key Stats for Senior Technical Support Engineer

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
1-4 years
14%
5-9 years
31%
10-19 years
35%
20 years or more
19%

Experience Affects Senior Technical Support Engineer Salaries

Late-Career
▲29%

Mid-Career
▲2%

National Average
C$78,000

Experienced
▼5%

Entry-Level
▼21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
14%
5-9 years
31%
10-19 years
35%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 75%
vision benefits
Vision: 57%
no benefits
None: 9%