The average salary for a Senior Technical Support Engineer in Canada is C$75,004.
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Job Description for Senior Technical Support Engineer
A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presente…Read more
Senior Technical Support Engineer Tasks
- Analyze and consult on implementation and troubleshooting of technology products.
- Mentor and train other technical support staff on technical and procedural matters.
- Monitor and log all client communications, processing requests and documenting changes.
- Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
Job Satisfaction for Senior Technical Support Engineer
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Popular Skills for Senior Technical Support Engineer
Skills in Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Network Support, Linux and Troubleshooting.
Pay by Experience Level for Senior Technical Support Engineer
An early career Senior Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$71,456 based on 8 salaries. A mid-career Senior Technical Support Engineer with 5-9 years of experience earns an average total compensation of C$74,217 based on 20 salaries. An experienced Senior Technical Support Engineer with 10-19 years of experience earns an average total compensation of C$73,112 based on 25 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$84,500.
Pay Difference by Location
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Employees with Senior Technical Support Engineer in their job title in Montréal, Québec earn an average of 18.7% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (6.7% more) and Ottawa, Ontario (2.7% more). The lowest salaries can be found in Toronto, Ontario (9.7% less).
Years of Experience
This data is based on 64 survey responses.
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