A Service Team Leader earns an average salary of C$56,075 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job.

C$30,201 - C$79,463
C$30K
C$53K
C$79K
MEDIAN: C$52,778
10%
50%
90%
C$11.11 - C$72.72
C$11
C$15
C$73
MEDIAN: C$15.50
10%
50%
90%
C$0C$85K
Salary C$30,201 - C$79,463
Bonus C$126 - C$9,933
Profit Sharing C$4,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,154 - C$85,455
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 30
Hourly Data C$0C$72
Hourly Rate C$11.11 - C$72.72
Overtime C$23.15
Annual Data C$0C$85K
Bonus C$126 - C$9,933
Profit Sharing C$4,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,154 - C$85,455
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 13

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Job Listings

Key Stats for Service Team Leader

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
2%
1-4 years
30%
5-9 years
35%
10-19 years
21%
20 years or more
12%

Experience Affects Service Team Leader Salaries

Experienced
▲31%

Mid-Career
▲16%

National Average
C$51,000

Entry-Level
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
35%
10-19 years
21%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 79%
vision benefits
Vision: 69%
no benefits
None: 14%