A Software Support Specialist earns an average salary of C$45,699 per year. People in this job generally don't have more than 20 years' experience. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay.

C$35,133 - C$61,481
C$35K
C$46K
C$61K
MEDIAN: C$46,242
10%
50%
90%
C$13.95 - C$27.88
C$14
C$23
C$28
MEDIAN: C$22.99
10%
50%
90%
C$0C$61K
Salary C$35,133 - C$61,481
Bonus C$203 - C$5,106
Profit Sharing C$1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,750 - C$61,685
  • Country: Canada
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 76
Hourly Data C$0C$27
Hourly Rate C$13.95 - C$27.88
Overtime C$27.25
Annual Data C$0C$61K
Bonus C$203 - C$5,106
Profit Sharing C$1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,750 - C$61,685
  • Country: United States
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 13

Job Description for Software Support Specialist

Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They actively participate in business meetings and suggest changes in software support processes based on observations. These specialists also assist with the testing of new software releases and report issues as needed, as well as provide support to internal and external constituents through phone and email communications. One of their main duties includes research tasks to provide sound solutions to customer requests. They also produce diagnostic tools and reference materials, as well as deliver technical instruction to other specialists and other teams within their organization.

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Software Support Specialist Tasks

  • Document and track issues in software and hardware operation.
  • Provide training and documentation for trending issues.
  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.

Software Support Specialist Job Listings

Related Job Salaries

Key Stats for Software Support Specialist

Gender

Female
40 %
Male
60 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
Less than 1 year
3%
1-4 years
54%
5-9 years
17%
10-19 years
19%
20 years or more
7%

Experience Affects Software Support Specialist Salaries

Mid-Career
▲10%

Experienced
▲8%

National Average
C$48,000

▼8%

Skills That Affect Software Support Specialist Salaries

National Average
C$48,000

Software Knowledge
▼19%

Customer Service
▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
3%
1-4 years
54%
5-9 years
17%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 77%
vision benefits
Vision: 59%
no benefits
None: 19%