Support Analyst, Information Technology (IT) Reviews - Page 3

3.7
(67)
Highly Satisfied
Last updated Sep 27 2021
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Support Analyst, Information Technology (IT) Reviews

What is it like working as a Support Analyst, Information Technology (IT)?

October 2015
Overall Great With Hectic Seasons.
Support Analyst, Information Technology (IT):
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.
November 2015
Support Analyst, Information Technology (IT):
Pros: Its challenging. Something different everyday.
Cons: Low salary.
November 2015
Work flexibility.
Support Analyst, Information Technology (IT):
Pros: Recognition of work from managers.
Cons: Promotion criteria is grey. Salary is different for same grade.
December 2015
Tickets in tickets out.
Support Analyst, Information Technology (IT):
Requires lots of general experience.
December 2015
Continuing Education and Certifications Are Important.
Support Analyst, Information Technology (IT):
In order to improve your opportunities for employment with both your current employer and potential employers it is important to further your technical skill set and academic credentials on an ongoing basis.
January 2017
One tough computer integration systems still not there yet.
Support Analyst, Information Technology (IT) in Logan:
Real estate is just now starting to peak in the paperless system. They still have yet to have a system that would include and/or merge accounting with franchise integration. .
June 2017
Support Analyst, Information Technology (IT) in Miramar:
Pros: The people working at PepsiCo are great.
Cons: The job schedule and traffic to office both ways.

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