A Support Analyst, Information Technology (IT) earns an average salary of C$50,803 per year. Experience has a moderate effect on income for this job. People in this job generally don't have more than 20 years' experience.

C$39,449 - C$74,335
C$39K
C$51K
C$74K
MEDIAN: C$51,169
10%
50%
90%
C$16.46 - C$34.45
C$16
C$22
C$34
MEDIAN: C$21.87
10%
50%
90%
C$0C$75K
Salary C$39,449 - C$74,335
Bonus C$496 - C$7,149
Profit Sharing C$515 - C$4,848
Commission C$1,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$38,455 - C$75,315
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 459
Hourly Data C$0C$50
Hourly Rate C$16.46 - C$34.45
Overtime C$24.08 - C$50.21
Annual Data C$0C$75K
Bonus C$496 - C$7,149
Commission C$1,400
Profit Sharing C$515 - C$4,848
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$38,455 - C$75,315
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 119

Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Determine and execute changes to hardware, software, applications, or systems.
  • Collaborate with other IT teams on new projects.
  • Troubleshoot issue requests and maintain inventory.

Common Career Paths for Support Analyst, Information Technology (IT)


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Support Analyst, Information Technology (IT) Job Listings

Popular Skills for Support Analyst, Information Technology (IT)

Pay by Experience Level for Support Analyst, Information Technology (IT)

Pay by Experience for a Support Analyst, Information Technology (IT) has a positive trend. An entry-level Support Analyst, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of C$47,000 based on 148 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Analyst, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$52,000 based on 86 salaries. An experienced Support Analyst, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$58,000 based on 58 salaries. A Support Analyst, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$69,000 based on 13 salaries.

Pay Difference by Location

National Average: C$51,204

Larger city markers indicate a job is popular in that location.

Support Analyst, Information Technology (IT) Reviews

Q: What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Montréal:
Pros: Its challenging. Something different everyday.
Cons: Low salary.

Related Job Salaries

Key Stats for Support Analyst, Information Technology (IT)

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 96 votes.
Less than 1 year
4%
1-4 years
41%
5-9 years
29%
10-19 years
23%
20 years or more
4%

Experience Affects Support Analyst, Information Technology (IT) Salaries

▲34%

▲14%

▲1%

National Average
C$51,000

▼9%

Skills That Affect Support Analyst, Information Technology (IT) Salaries

National Average
C$51,000

Windows Support
▼2%




SQL
▼6%

VMware ESX
▼6%

Windows Server 2012 R2
▼6%

Microsoft SQL Server
▼7%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 96 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
29%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 81%
vision benefits
Vision: 66%
no benefits
None: 12%