A Technical Support Assistant earns an average salary of C$38,985 per year. Most people with this job move on to other positions after 20 years in this field.

C$25,388 - C$65,436
C$25K
C$38K
C$65K
MEDIAN: C$37,946
10%
50%
90%
C$12.67 - C$28.38
C$13
C$17
C$28
MEDIAN: C$17.00
10%
50%
90%
C$0C$66K
Salary C$25,388 - C$65,436
Bonus C$0.00 - C$7,496
Profit Sharing C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,095 - C$66,801
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 38
Hourly Data C$0C$35
Hourly Rate C$12.67 - C$28.38
Overtime C$35.00
Annual Data C$0C$66K
Bonus C$0.00 - C$7,496
Profit Sharing C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,095 - C$66,801
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 17

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.

Technical Support Assistant Job Listings

Pay Difference by Location

National Average: C$38,215

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Assistant

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
15%
1-4 years
56%
5-9 years
13%
10-19 years
11%
20 years or more
5%

Experience Affects Technical Support Assistant Salaries

Experienced
▲23%

National Average
C$38,000

Mid-Career
▼4%

Entry-Level
▼6%

Skills That Affect Technical Support Assistant Salaries

National Average
C$38,000

Microsoft Office
▼5%

Microsoft Word
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
15%
1-4 years
56%
5-9 years
13%
10-19 years
11%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
vision benefits
Vision: 46%
no benefits
None: 26%