Avg. Base Salary (CAD)
The average salary for a Technical Support Director is C$95,000
What Do Technical Support Directors Do?
Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.
Technical support directors are expected to create and accomplish all objectives within …Read more
- Supervise technical support teams and document costs, impacts, and services.
- Manage vendor relations, service level agreements, and training for staff.
- Enforce and improve documentation and maintenance strategies.
- Define and communicate strategies for developing and improving service and response times.