The average pay for a Technical Support Technician is C$42,794 per year.

C$29,477 - C$59,051
C$29K
C$43K
C$59K
MEDIAN: C$42,863
10%
50%
90%
C$13.58 - C$27.85
C$14
C$18
C$28
MEDIAN: C$18.06
10%
50%
90%
C$0C$59K
Salary C$29,477 - C$59,051
Bonus C$48.48 - C$3,103
Profit Sharing C$1,375
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,116 - C$58,529
  • Country: Canada
  • Currency: CAD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 73
Hourly Data C$0C$29
Hourly Rate C$13.58 - C$27.85
Overtime C$21.25
Annual Data C$0C$58K
Bonus C$48.48 - C$3,103
Profit Sharing C$1,375
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,116 - C$58,529
  • Country: United States
  • Currency: CAD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 52

Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Technical Support Technician Job Listings

Pay by Experience Level for Technical Support Technician

Pay by Experience for a Technical Support Technician has a positive trend. An entry-level Technical Support Technician with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 37 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$49,000 based on 15 salaries. An experienced Technical Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$48,000 based on 13 salaries. A Technical Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$51,000 based on 12 salaries.

Pay Difference by Location

National Average: C$41,174

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Technician

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
Less than 1 year
7%
1-4 years
46%
5-9 years
23%
10-19 years
18%
20 years or more
6%

Experience Affects Technical Support Technician Salaries

Late-Career
▲24%

▲18%

Experienced
▲16%

National Average
C$41,000

▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
23%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 71%
vision benefits
Vision: 60%
no benefits
None: 19%