An Experienced Call Center Manager earns an average salary of EGP 180,000 per year.

EGP 47,513 - EGP 355,077
EGP 48K
EGP 140K
EGP 360K
MEDIAN: EGP 144,000
10%
50%
90%
EGP 0EGP 371K
Salary EGP 47,513 - EGP 355,077
Bonus EGP 59,000
Profit Sharing EGP 17,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
EGP 47,513 - EGP 371,753
  • Country: Egypt
  • Currency: EGP
  • Updated: 14 Apr 2018
  • Individuals Reporting: 11

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Pay Difference by Location

National Average: EGP 167,000

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Manager

10-19 years
91%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 30%
vision benefits
Vision: 30%
no benefits
None: 40%