Average Customer Service Officer with Customer Service Skills Salary in Hong Kong

HK$201,296
Avg. SalaryShow Hourly Rate
HK$20,947
Bonus
HK$37,547
Commission
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The average salary for a Customer Service Officer with Customer Service skills in Hong Kong is HK$201,296.
10%
HK$19k
MEDIAN
HK$201k
90%
HK$312k
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Salary
HK$19k - HK$312k
Bonus
HK$13k - HK$93k
Commission
HK$0 - HK$38k
Total Pay
HK$27k - HK$340k
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

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What Are Popular Skills for Customer Service Officers?

Skills in Oral / Verbal Communication, Administration and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Data Entry.

What is the Pay by Experience Level for Customer Service Officers?

An early career Customer Service Officer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$193,911 based on 24 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of HK$216,700 based on 8 salaries. An experienced Customer Service Officer with 10-19 years of experience earns an average total compensation of HK$266,811 based on 9 salaries.

Years of Experience

This data is based on 41 survey responses.
Early Career
58.5%
Mid Career
19.5%
Experienced
22.0%

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