Customer Service Officer with Customer Service Skills Salary (Hong Kong)

The average pay for a Customer Service Officer with Customer Service skills is HK$214,183 per year.

HK$196,916 - HK$240,000
HK$210K
MEDIAN: HK$211,329
50%

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay Difference by Location

National Average: HK$218,347

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Officer

Gender

Female
71 %
Male
29 %
Less than 1 year
11%
1-4 years
56%
5-9 years
11%
10-19 years
22%

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
11%
1-4 years
56%
5-9 years
11%
10-19 years
22%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 57%
vision benefits
Vision:
no benefits
None: