HK$200,188
Avg. Salary
Avg. Hourly Rate
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The average pay for a Customer Service Officer with Customer Service skills is {{pay}} per hour.

The average pay for a Customer Service Officer with Customer Service skills is HK$200,188 per year.

HK$0.00
10%
HK$0.00
50%
HK$0.00
90%
MEDIAN HK$0.00
HK$134k
10%
HK$200k
50%
HK$278k
90%
MEDIAN HK$200,188
HK$133,730 - HK$277,719
HK$130K
HK$200K
HK$280K
MEDIAN: HK$200,188
10%
50%
90%
HK$0HK$315K
Salary HK$133,730 - HK$277,719
Bonus HK$19,653
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$133,730 - HK$315,624
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 8 Dec 2018
  • Individuals Reporting: 21

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay Difference by Location

National Average: HK$212,043

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Officer

Gender

Female
69 %
Male
31 %
Less than 1 year
14%
1-4 years
52%
5-9 years
5%
10-19 years
24%
20 years or more
5%

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
14%
1-4 years
52%
5-9 years
5%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 71%
vision benefits
Vision: 6%
no benefits
None: 6%