Average Customer Service Officer Salary in Hong Kong

HK$211,211
Avg. Base Salary (HKD)
10%
HK$22k
MEDIAN
HK$211k
90%
HK$301k

The average salary for a Customer Service Officer is HK$211,211 in 2024

Base Salary
HK$22k - HK$301k
Bonus
HK$5k - HK$158k
Total Pay
HK$46k - HK$312k
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What is the Pay by Experience Level for Customer Service Officers?

What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
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FAQs About Customer Service Officers

What is the highest pay for Customer Service Officers?

Our data indicates that the highest pay for a Customer Service Officer is HK$301k / year

What is the lowest pay for Customer Service Officers?

Our data indicates that the lowest pay for a Customer Service Officer is HK$22k / year

How can Customer Service Officers increase their salary?

Increasing your pay as a Customer Service Officer is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Officer that oversees more junior Customer Service Officers, this experience can increase the likelihood to earn more.