Average Customer Service Officer Salary in Hong Kong

HK$201,551
Avg. Base Salary (HKD)
10%
HK$19k
MEDIAN
HK$202k
90%
HK$299k

The average salary for a Customer Service Officer is HK$201,551

Base Salary
HK$19k - HK$299k
Bonus
HK$5k - HK$88k
Commission
HK$0 - HK$38k
Total Pay
HK$20k - HK$312k
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Find your market worth – how it works:

Gender Breakdown

Female
69.4%
Male
30.6%
This data is based on 36 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

84%

Dental

49%

Vision

9%

None

16%