Avg. Base Salary (HKD)
The average salary for a Customer Service Officer is HK$206,171 in 2023
What is the Pay by Experience Level for Customer Service Officers?
An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of HK$185,601 based on 7 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of HK$202,608 based on 37 …Read more
What Do Customer Service Officers Do?
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and …Read more
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
FAQs About Customer Service Officers
What is the highest pay for Customer Service Officers?
Our data indicates that the highest pay for a Customer Service Officer is HK$301k / year
What is the lowest pay for Customer Service Officers?
Our data indicates that the lowest pay for a Customer Service Officer is HK$22k / year
How can Customer Service Officers increase their salary?
Increasing your pay as a Customer Service Officer is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Officer that oversees more junior Customer Service Officers, this experience can increase the likelihood to earn more.