HK$429,983
Avg. Salary
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

HK$57,000

Profit Sharing

HK$11,000

Commission

HK$442,773

The average pay for a Customer Service Manager is {{pay}} per hour.

The average pay for a Customer Service Manager is HK$429,983 per year.

$0
10%
$0
50%
$0
90%
MEDIAN $0
$306k
10%
$430k
50%
$730k
90%
MEDIAN $429,983
HK$306,169 - HK$729,845
HK$310K
HK$430K
HK$730K
MEDIAN: HK$429,983
10%
50%
90%
HK$0HK$858K
Salary HK$306,169 - HK$729,845
Bonus HK$13,395 - HK$146,807
Profit Sharing HK$11,000
Commission HK$442,773
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$310,651 - HK$858,337
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 13 Oct 2018
  • Individuals Reporting: 47

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Read More...

Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: HK$471,014

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
68 %
Male
32 %
1-4 years
13%
5-9 years
28%
10-19 years
53%
20 years or more
6%

Experience Affects Customer Service Manager Salaries

▲6%

National Average
HK$471,000

▼9%

Gender

Female
68 %
Male
32 %

Years of Experience

1-4 years
13%
5-9 years
28%
10-19 years
53%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 37%
vision benefits
Vision: 13%
no benefits
None: 13%