A Customer Service Manager earns an average salary of HK$425,992 per year. People in this job generally don't have more than 20 years' experience.

HK$264,717 - HK$710,834
HK$260K
HK$430K
HK$710K
MEDIAN: HK$428,061
10%
50%
90%
HK$0HK$778K
Salary HK$264,717 - HK$710,834
Bonus HK$13,178 - HK$90,604
Profit Sharing HK$11,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$277,994 - HK$778,830
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 19 May 2018
  • Individuals Reporting: 42

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: HK$465,314

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
65 %
Male
35 %
1-4 years
10%
5-9 years
29%
10-19 years
55%
20 years or more
7%

Experience Affects Customer Service Manager Salaries

▲8%

National Average
HK$465,000

▼8%

Gender

Female
65 %
Male
35 %

Years of Experience

1-4 years
10%
5-9 years
29%
10-19 years
55%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 35%
vision benefits
Vision: 12%
no benefits
None: 15%