HK$338,000
Avg. Salary
Avg. Hourly Rate
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The average pay for a Customer Service Team Leader is {{pay}} per hour.

The average pay for a Customer Service Team Leader is HK$338,000 per year.

HK$0.00
10%
HK$0.00
50%
HK$0.00
90%
MEDIAN HK$0.00
HK$248k
10%
HK$338k
50%
HK$433k
90%
MEDIAN HK$338,000

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Pay Difference by Location

-4%

National Average: HK$338,000

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Team Leader

Gender

Female
50 %
Male
50 %
1-4 years
22%
5-9 years
56%
10-19 years
11%
20 years or more
11%

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
22%
5-9 years
56%
10-19 years
11%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 50%
vision benefits
Vision:
no benefits
None: