HK$319,000
Avg. Salary
Avg. Hourly Rate
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The average pay for a Customer Service Team Leader is {{pay}} per hour.

The average pay for a Customer Service Team Leader is HK$319,000 per year.

$25k
10%
$319k
50%
$553k
90%
MEDIAN $319,000
HK$24,511 - HK$553,463
HK$25K
HK$320K
HK$550K
MEDIAN: HK$319,000
10%
50%
90%
HK$0HK$636K
Salary HK$24,511 - HK$553,463
Bonus HK$58,912
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$24,511 - HK$636,482
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 13 Oct 2018
  • Individuals Reporting: 12

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Pay By Employer

$0$60K

$32,427

$28,214

$49,251

$38,115

Chick-Fil-A Inc
11 profiles
$21,996

$42,713

DIRECTV, LLC.
8 profiles
$44,670

Best Buy
7 profiles
$27,468

IKEA
7 profiles
$47,207

Amazon.com Inc
6 profiles
$41,130

Customer Service Team Leader Job Listings

Pay Difference by Location

National Average: HK$319,000

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Team Leader

Gender

Female
60 %
Male
40 %
1-4 years
17%
5-9 years
67%
10-19 years
8%
20 years or more
8%

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
17%
5-9 years
67%
10-19 years
8%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 38%
vision benefits
Vision:
no benefits
None: