The average salary for a Customer Service Supervisor is HK$239,245 per year. People in this job generally don't have more than 20 years' experience.

HK$157,402 - HK$328,670
HK$160K
HK$240K
HK$330K
MEDIAN: HK$237,590
10%
50%
90%
HK$0HK$331K
Salary HK$157,402 - HK$328,670
Bonus HK$0.00 - HK$49,316
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$157,402 - HK$331,457
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 21 Apr 2018
  • Individuals Reporting: 33

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Pay By Employer

$0$73K

$27,042

$30,844

$22,616

$62,631

Sam's Club
36 profiles
$24,903

$25,340

CVS / Pharmacy
31 profiles
$24,631

$29,014

Verizon Wireless
26 profiles
$49,584

$26,744

Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: HK$237,838

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Supervisor

Gender

Female
82 %
Male
18 %
Less than 1 year
3%
1-4 years
36%
5-9 years
24%
10-19 years
33%
20 years or more
3%

Experience Affects Customer Service Supervisor Salaries

▲16%

National Average
HK$238,000

▼17%

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
3%
1-4 years
36%
5-9 years
24%
10-19 years
33%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 50%
vision benefits
Vision: 11%
no benefits
None: 22%