A Customer Service Manager in Dublin, Dublin earns an average salary of €41,575 per year. Most people with this job move on to other positions after 20 years in this field.

€27,579 - €59,610
€28K
€42K
€60K
MEDIAN: €41,575
10%
50%
90%
€10.15 - €15.11
€12
MEDIAN: €12.47
50%
€0€62K
Salary €27,579 - €59,610
Bonus €255 - €8,808
Profit Sharing €3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€26,697 - €62,315
  • Country: Ireland
  • Currency: EUR
  • Updated: 9 Jan 2018
  • Individuals Reporting: 87
Hourly Data €0€15
Hourly Rate €12.47
Hourly Tips €0.86
Overtime €14.35
Annual Data €0€62K
Bonus €255 - €8,808
Profit Sharing €3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€26,697 - €62,315
  • Country: United States
  • Currency: EUR
  • Updated: 9 Jan 2018
  • Individuals Reporting: 5

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
40 %
Male
60 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 7 votes.
Less than 1 year
1%
1-4 years
35%
5-9 years
30%
10-19 years
28%
20 years or more
5%

Experience Affects Customer Service Manager Salaries

▲14%

National Average
€42,000

▼1%

▼5%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 7 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
30%
10-19 years
28%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 39%
dental benefits
Dental: 3%
vision benefits
Vision: 7%
no benefits
None: 61%