Avg. Base Salary (EUR)
The average salary for a Customer Support Manager is €46,602
What is the Pay by Experience Level for Customer Support Managers?
An early career Customer Support Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of €40,000 based on 16 salaries. A mid-career Customer Support Manager with 5-9 years of experience earns an average total compensation of €43,986 based on 7 salaries. An experienced …Read more
What Do Customer Support Managers Do?
Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping …Read more
- Oversee and evaluate customer service team and set quality standards and goals.
- Liaise with customers and ensure that expectations and quality goals are met.
- Collect, validate, and analyze data on performance metrics and customer support.
- Coordinate inter-department and external activities and projects.