A Customer Service Team Leader earns an average salary of €30,997 per year. Experience has a moderate effect on pay for this job. People in this job generally don't have more than 20 years' experience.

€24,791 - €40,891
€25K
€31K
€41K
MEDIAN: €31,175
10%
50%
90%
€10.06 - €17.87
€10
€12
€18
MEDIAN: €12.00
10%
50%
90%
€0€41K
Salary €24,791 - €40,891
Bonus €991 - €5,045
Profit Sharing €1,500
Commission €2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€24,872 - €41,607
  • Country: Ireland
  • Currency: EUR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 141
Hourly Data €0€25
Hourly Rate €10.06 - €17.87
Overtime €14.00
Annual Data €0€41K
Bonus €991 - €5,045
Commission €2,500
Profit Sharing €1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€24,872 - €41,607
  • Country: United States
  • Currency: EUR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 18

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Pay By Employer

$0$60K

$34,021

$28,049

$49,466

Chick-Fil-A Inc
10 profiles
$20,904

$37,625

$42,713

DIRECTV, LLC.
8 profiles
$44,670

IKEA
7 profiles
$47,207

Amazon.com Inc
6 profiles
$40,977

$29,749

Customer Service Team Leader Job Listings

Pay Difference by Location

National Average: €31,612

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
59 %
Male
41 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 12 votes.
Less than 1 year
3%
1-4 years
45%
5-9 years
34%
10-19 years
18%
20 years or more
1%

Experience Affects Customer Service Team Leader Salaries

▲18%

▲7%

National Average
€32,000

▼5%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 12 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
34%
10-19 years
18%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 33%
dental benefits
Dental: 8%
vision benefits
Vision: 9%
no benefits
None: 64%