The average pay for an Entry-Level Product Support Engineer is Rs 305,716 per year. A skill in PL/SQL is associated with high pay for this job.

Rs 140,709 - Rs 609,520
Rs 140K
Rs 310K
Rs 610K
MEDIAN: Rs 311,925
10%
50%
90%
Rs 0Rs 680K
Salary Rs 140,709 - Rs 609,520
Bonus Rs 17.11 - Rs 102,129
Profit Sharing Rs 0.00 - Rs 68,510
Commission Rs 28,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 144,967 - Rs 680,618
  • Country: India
  • Currency: INR
  • Updated: 2 Jan 2018
  • Individuals Reporting: 181

Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.

Product Support Engineer Job Listings

Pay Difference by Location

National Average: Rs 333,956

Larger city markers indicate a job is popular in that location.

Product Support Engineer Advice

Q: What do you wish you knew about your job when you first started out?

Product Support Engineer in Chennai:
"Clarity and more knowledge sharing sessions."
Learn to know the product and flow at your tips to help someone stuck when they can't find a way.

Key Stats for Product Support Engineer

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
17%
1-4 years
75%
5-9 years
8%

Skills That Affect Product Support Engineer Salaries

PL/SQL
▲32%

UNIX
▲8%

National Average
Rs 334,000

SQL
▼8%

Java
▼10%

Linux
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
10 %
Male
90 %

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 12%
vision benefits
Vision: 8%
no benefits
None: 25%