A Product Support Engineer earns an average salary of Rs 339,815 per year. Experience strongly influences pay for this job. Most people move on to other jobs if they have more than 10 years' experience in this career. The skills that increase pay for this job the most are PL/SQL and Oracle.

Rs 145,450 - Rs 719,066
Rs 150K
Rs 350K
Rs 720K
MEDIAN: Rs 352,448
10%
50%
90%
Rs 0Rs 747K
Salary Rs 145,450 - Rs 719,066
Bonus Rs 979 - Rs 135,905
Profit Sharing Rs 0.00 - Rs 193,916
Commission Rs 28,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 150,725 - Rs 747,992
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 205

Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.

Product Support Engineer Job Listings

Popular Skills for Product Support Engineer

Pay Difference by Location

National Average: Rs 362,691

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Product Support Engineer

Gender

Female
9 %
Male
91 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
15%
1-4 years
66%
5-9 years
16%
10-19 years
3%

Experience Affects Product Support Engineer Salaries

Experienced
▲172%

▲98%

National Average
Rs 363,000

▼9%

Skills That Affect Product Support Engineer Salaries

PL/SQL
▲24%

Oracle
▲23%

UNIX
▲3%

▼0%

National Average
Rs 363,000

SQL
▼9%

Java
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
15%
1-4 years
66%
5-9 years
16%
10-19 years
3%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 14%
vision benefits
Vision: 8%
no benefits
None: 24%