Product Support Engineer Salary (India)
A Product Support Engineer earns an average salary of Rs 339,815 per year. Experience strongly influences pay for this job. Most people move on to other jobs if they have more than 10 years' experience in this career. The skills that increase pay for this job the most are PL/SQL and Oracle.
|Range||Rs 0Rs 747K|
|Salary||Rs 145,450 - Rs 719,066|
|Bonus||Rs 979 - Rs 135,905|
|Profit Sharing||Rs 0.00 - Rs 193,916|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|Rs 150,725 - Rs 747,992|
Job Description for Product Support Engineer
Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.Read More...
A bachelor's of engineering in quality control, systems, or a related field is required for this job. In addition, previous experience in a related role is required or preferred, and industry certifications may be preferred. Product support engineers have advanced problem-solving skills and pay close attention to detail. They must have extensive knowledge of company products, be able to work in a fast-paced environment, and be able to adapt to changes in product requirements. Additionally, they must have excellent interpersonal skills and work well in a team environment with other engineers. They also must be able to perform effectively with minimal supervision. Proficiency with proprietary software, as well as office applications to communicate with higher management and other team members, is necessary as well. (Copyright 2018 PayScale.com)
Product Support Engineer Tasks
- Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
- Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions.
- Support remote and local upgrades, installations, and maintenance.
- Conduct trainings and create documentation for other engineers, users, and other audiences.
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