A Product Support Engineer in Bangalore, Karnataka earns an average salary of Rs 400,000 per year. A skill in Linux is associated with high pay for this job. Most people move on to other jobs if they have more than 10 years' experience in this career.

Rs 198,203 - Rs 831,242
Rs 200K
Rs 410K
Rs 830K
MEDIAN: Rs 408,253
10%
50%
90%
Rs 0Rs 831K
Salary Rs 198,203 - Rs 831,242
Bonus Rs 5.33 - Rs 101,864
Profit Sharing Rs 19,653
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 198,203 - Rs 831,242
  • Country: India
  • Currency: INR
  • Updated: 3 Jan 2018
  • Individuals Reporting: 65

Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.

Product Support Engineer Job Listings

Key Stats for Product Support Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
11%
1-4 years
69%
5-9 years
15%
10-19 years
5%

Experience Affects Product Support Engineer Salaries

Mid-Career
▲91%

National Average
Rs 419,000

▼4%

Skills That Affect Product Support Engineer Salaries

Linux
▲20%

UNIX
▲7%

Java
▲7%

National Average
Rs 419,000

SQL
▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
11%
1-4 years
69%
5-9 years
15%
10-19 years
5%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 5%
vision benefits
Vision: 3%
no benefits
None: 22%