Mid-Career Senior Technical Support Engineer with Windows Support Skills Salary (India)

The average salary for a Mid-Career Senior Technical Support Engineer with Windows Support skills is Rs 527,722 per year.

Rs 213,415 - Rs 924,388
Rs 210K
Rs 470K
Rs 920K
MEDIAN: Rs 473,713
10%
50%
90%
Rs 0Rs 997K
Salary Rs 213,415 - Rs 924,388
Bonus Rs 6,000 - Rs 121,356
Profit Sharing Rs 20,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 218,471 - Rs 997,884
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 68

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
5 %
Male
95 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
5-9 years
97%
10-19 years
3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
5 %
Male
95 %

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 10%
vision benefits
Vision: 6%
no benefits
None: 31%