The average pay for a Mid-Career Senior Technical Support Engineer is Rs 605,135 per year. Skills that are associated with high pay for this job are Java/J2EE, Network Support, and Linux.

Rs 286,402 - Rs 1,129,838
Rs 290K
Rs 610K
Rs 1M
MEDIAN: Rs 613,131
10%
50%
90%
Rs 0Rs 1M
Salary Rs 286,402 - Rs 1,129,838
Bonus Rs 8,088 - Rs 119,032
Profit Sharing Rs 0.00 - Rs 90,604
Commission Rs 93,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 291,997 - Rs 1,183,247
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 373

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Popular Employer Salaries for Senior Technical Support Engineer

Senior Technical Support Engineer Job Listings

Pay Difference by Location

National Average: Rs 651,187

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Technical Support Engineer

Gender

Female
8 %
Male
92 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.
5-9 years
91%
10-19 years
9%

Skills That Affect Senior Technical Support Engineer Salaries

Java/J2EE
▲41%

Network Support
▲37%

▲13%

Microsoft SQL Server
▲5%


National Average
Rs 651,000


Windows 2003 Server
▼16%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
8 %
Male
92 %

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 8%
vision benefits
Vision: 7%
no benefits
None: 22%