An Experienced Senior Technical Support Engineer earns an average salary of Rs 1,048,047 per year. A skill in Linux is associated with high pay for this job.

Rs 300,000 - Rs 1,728,300
Rs 300K
Rs 960K
Rs 2M
MEDIAN: Rs 958,714
10%
50%
90%
Rs 0Rs 1M
Salary Rs 300,000 - Rs 1,728,300
Bonus Rs 22,669 - Rs 436,311
Profit Sharing Rs 93,671
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 300,000 - Rs 1,849,584
  • Country: India
  • Currency: INR
  • Updated: 10 Jan 2018
  • Individuals Reporting: 79

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
10-19 years
100%

Skills That Affect Senior Technical Support Engineer Salaries

Linux
▲25%

Microsoft SQL Server
▲11%

National Average
Rs 987,000

Troubleshooting
▼13%

Windows Support
▼35%

Windows Operating System General Use
▼35%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 4%
vision benefits
Vision: 4%
no benefits
None: 23%