Senior Technical Support Engineer with Windows Operating System General Use Skills Salary (India)

The average salary for a Senior Technical Support Engineer with Windows Operating System General Use skills is Rs 475,149 per year. Experience strongly influences pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

Rs 154,936 - Rs 959,522
Rs 150K
Rs 370K
Rs 960K
MEDIAN: Rs 367,182
10%
50%
90%
Rs 0Rs 995K
Salary Rs 154,936 - Rs 959,522
Bonus Rs 1,021 - Rs 97,871
Profit Sharing Rs 35,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 175,780 - Rs 995,544
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 91

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
7 %
Male
93 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
1-4 years
47%
5-9 years
45%
10-19 years
8%

Experience Affects Senior Technical Support Engineer Salaries

Experienced
▲63%

▲35%

Entry-Level
▲12%

National Average
Rs 395,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

1-4 years
47%
5-9 years
45%
10-19 years
8%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 4%
vision benefits
Vision: 5%
no benefits
None: 36%