Senior Technical Support Engineer with Troubleshooting Skills Salary (India)

A Senior Technical Support Engineer with Troubleshooting skills earns an average salary of Rs 506,291 per year. Most people move on to other jobs if they have more than 10 years' experience in this career. Experience strongly influences pay for this job.

Rs 220,720 - Rs 1,007,963
Rs 220K
Rs 430K
Rs 1M
MEDIAN: Rs 429,501
10%
50%
90%
Rs 0Rs 1M
Salary Rs 220,720 - Rs 1,007,963
Bonus Rs 2,013 - Rs 101,611
Profit Sharing Rs 0.00 - Rs 197,265
Commission Rs 93,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 225,404 - Rs 1,022,129
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 218

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay Difference by Location

National Average: Rs 442,104

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Technical Support Engineer

Gender

Female
8 %
Male
92 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
Less than 1 year
0%
1-4 years
39%
5-9 years
50%
10-19 years
9%
20 years or more
0%

Experience Affects Senior Technical Support Engineer Salaries

Experienced
▲95%

▲48%

National Average
Rs 442,000

▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
0%
1-4 years
39%
5-9 years
50%
10-19 years
9%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 6%
vision benefits
Vision: 7%
no benefits
None: 30%