Mid-Career Senior Technical Support Engineer in Bangalore Salary (India)

A Mid-Career Senior Technical Support Engineer in Bangalore, Karnataka earns an average salary of Rs 809,673 per year. A skill in Java/J2EE is associated with high pay for this job.

Rs 350,766 - Rs 1,237,244
Rs 350K
Rs 770K
Rs 1M
MEDIAN: Rs 774,282
10%
50%
90%
Rs 0Rs 1M
Salary Rs 350,766 - Rs 1,237,244
Bonus Rs 20,000 - Rs 216,134
Profit Sharing Rs 19,653
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 350,766 - Rs 1,303,395
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 114

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
5-9 years
92%
10-19 years
8%

Skills That Affect Senior Technical Support Engineer Salaries

Java/J2EE
▲23%

Linux
▲17%

National Average
Rs 802,000

Windows Support
▼9%

Troubleshooting
▼13%

Cisco Networking
▼40%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
12 %
Male
88 %

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 10%
vision benefits
Vision: 10%
no benefits
None: 18%