The average salary for a Senior Technical Support Engineer in Bangalore, Karnataka is Rs 614,023 per year. The skills that increase pay for this job the most are Java/J2EE, Linux, Windows 2003 Server, and Microsoft SQL Server. Most people with this job move on to other positions after 10 years in this field. Experience strongly influences income for this job.

Rs 274,975 - Rs 1,236,142
Rs 270K
Rs 610K
Rs 1M
MEDIAN: Rs 610,008
10%
50%
90%
Rs 0Rs 1M
Salary Rs 274,975 - Rs 1,236,142
Bonus Rs 20,134 - Rs 253,242
Profit Sharing Rs 35,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 286,134 - Rs 1,299,580
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 191

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

Read More...

Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
1-4 years
32%
5-9 years
55%
10-19 years
12%
20 years or more
1%

Experience Affects Senior Technical Support Engineer Salaries

Experienced
▲135%

▲35%

National Average
Rs 639,000

▼38%

Skills That Affect Senior Technical Support Engineer Salaries

Java/J2EE
▲57%

Linux
▲39%

Windows 2003 Server
▲37%

Microsoft SQL Server
▲24%

National Average
Rs 639,000


Windows Operating System General Use
▼21%

Cisco Networking
▼24%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

1-4 years
32%
5-9 years
55%
10-19 years
12%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 11%
vision benefits
Vision: 8%
no benefits
None: 20%