A Service Delivery Manager in Mumbai, Maharashtra earns an average salary of Rs 1,255,331 per year. The skills that increase pay for this job the most are Strategic Project Management, Program Management, Account Management, Project Management, and Information Technology (IT) Support. Experience strongly influences income for this job. People in this job generally don't have more than 20 years' experience.

Rs 457,194 - Rs 2,348,932
Rs 460K
Rs 1M
Rs 2M
MEDIAN: Rs 1,255,787
10%
50%
90%
Rs 0Rs 2M
Salary Rs 457,194 - Rs 2,348,932
Bonus Rs 15,456 - Rs 407,716
Profit Sharing Rs 60,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 485,651 - Rs 2,458,816
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 142

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Key Stats for Service Delivery Manager

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
Less than 1 year
1%
1-4 years
11%
5-9 years
18%
10-19 years
65%
20 years or more
5%

Experience Affects Service Delivery Manager Salaries

▲11%

National Average
Rs 1,348,000

▼27%

Entry-Level
▼55%

Skills That Affect Service Delivery Manager Salaries

Program Management
▲49%

Strategic Project Management
▲49%

Account Management
▲47%


Information Technology (IT) Support
▲14%


Customer Relationship Management (CRM)
▲8%

IT Management
▲7%

Information Technology Infrastructure Library (ITIL)
▲7%


National Average
Rs 1,348,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
11%
5-9 years
18%
10-19 years
65%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 13%
vision benefits
Vision: 9%
no benefits
None: 15%