Rs 494,458
Avg. Salary

Average additional compensation for this job:

Bonus

Rs 43,991

Profit Sharing

Rs 9,869

Commission

Rs 15,000

The average pay for an Assistant Manager, Customer Service is Rs 496,811 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. The highest paying skills associated with this job are Project Management and Vendor Management.

Rs 245,430 - Rs 847,665
Rs 250K
Rs 490K
Rs 850K
MEDIAN: Rs 494,458
10%
50%
90%
Rs 27.00 - Rs 300
Rs 150
MEDIAN: Rs 154
50%
Rs 0Rs 900K
Salary Rs 245,430 - Rs 847,665
Bonus Rs 5,004 - Rs 102,673
Profit Sharing Rs 0.00 - Rs 97,871
Commission Rs 979 - Rs 82,739
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 252,758 - Rs 900,759
  • Country: India
  • Currency: INR
  • Updated: 15 Sep 2018
  • Individuals Reporting: 1,924
Hourly Data Rs 0Rs 600
Hourly Rate Rs 154
Hourly Tips Rs 0.36
Overtime Rs 35.00 - Rs 600
Annual Data Rs 0Rs 900K
Bonus Rs 5,004 - Rs 102,673
Commission Rs 979 - Rs 82,739
Profit Sharing Rs 0.00 - Rs 97,871
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 252,758 - Rs 900,759
  • Country: United States
  • Currency: INR
  • Updated: 15 Sep 2018
  • Individuals Reporting: 5

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Popular Employer Salaries for Assistant Manager, Customer Service

Common Career Paths for Assistant Manager, Customer Service


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Assistant Manager, Customer Service Job Listings

Popular Skills for Assistant Manager, Customer Service

Pay by Experience Level for Assistant Manager, Customer Service

Pay by Experience for an Assistant Manager, Customer Service has a positive trend. An entry-level Assistant Manager, Customer Service with less than 5 years of experience can expect to earn an average total compensation of Rs 393,000 based on 370 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Assistant Manager, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of Rs 554,000 based on 538 salaries. An experienced Assistant Manager, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of Rs 629,000 based on 207 salaries. An Assistant Manager, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of Rs 584,000 based on 13 salaries.

Pay Difference by Location

20%

15%

12%

12%

10%

5%

-4%

-8%

-12%

-21%

National Average: Rs 518,264

Larger city markers indicate a job is popular in that location.

Assistant Manager, Customer Service Reviews

Q: What is it like working as an Assistant Manager, Customer Service?

Assistant Manager, Customer Service in Mumbai:
"Popular topics include: corporate culture, work flexibility,"
Pros: Its gives me complete independent to take the decision and complete ownership of the decision making.
Cons: Payouts & no offs on saturday.

Assistant Manager, Customer Service in Chennai:
"Its good but needs toi be promoted."
Pros: New things to learn , Not much pressure.
Cons: Slow work , improper direction , nothing related to what I have studied , Low compensational as per work given.

Assistant Manager, Customer Service in Mumbai:
Pros:
Cons: Worst transfer policies.

Related Job Salaries

Key Stats for Assistant Manager, Customer Service

Gender

Female
17 %
Male
83 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 47 votes.
Less than 1 year
3%
1-4 years
27%
5-9 years
45%
10-19 years
23%
20 years or more
1%

Experience Affects Assistant Manager, Customer Service Salaries

▲21%

Late-Career
▲13%

▲7%

National Average
Rs 518,000

▼24%

Skills That Affect Assistant Manager, Customer Service Salaries





Training
▲1%

National Average
Rs 518,000



Client Interaction
▼11%

People Management
▼13%

Sales
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 47 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
3%
1-4 years
27%
5-9 years
45%
10-19 years
23%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 22%