A Service Delivery Manager in Gurgaon, Haryana earns an average salary of Rs 1,509,865 per year. Most people with this job move on to other positions after 20 years in this field. The highest paying skills associated with this job are People Management, Account Management, Information Technology Infrastructure Library (ITIL), Customer Relationship Management (CRM), and Operations Management.

Rs 443,081 - Rs 2,677,980
Rs 440K
Rs 2M
Rs 3M
MEDIAN: Rs 1,518,930
10%
50%
90%
Rs 0Rs 2M
Salary Rs 443,081 - Rs 2,677,980
Bonus Rs 10,174 - Rs 256,973
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 443,081 - Rs 2,677,980
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 53

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Key Stats for Service Delivery Manager

Gender

Female
7 %
Male
93 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
6%
5-9 years
13%
10-19 years
75%
20 years or more
6%

Experience Affects Service Delivery Manager Salaries

▲4%

National Average
Rs 1,679,000

▼37%

Skills That Affect Service Delivery Manager Salaries


Account Management
▲25%

Information Technology Infrastructure Library (ITIL)
▲22%

Customer Relationship Management (CRM)
▲19%



IT Management
▲4%

National Average
Rs 1,679,000

Program Management
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

1-4 years
6%
5-9 years
13%
10-19 years
75%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 23%
vision benefits
Vision: 16%
no benefits
None: 12%