Technical Support Consultant Salary (India)
A Technical Support Consultant earns an average salary of Rs 381,879 per year. The skills that increase pay for this job the most are Storage Area Networking (SAN), VMware ESX, and Information Technology (IT) Support. Experience strongly influences income for this job. Most people with this job move on to other positions after 20 years in this field.
|Range||Rs 0Rs 1M|
|Salary||Rs 176,744 - Rs 981,465|
|Bonus||Rs 705 - Rs 99,778|
|Profit Sharing||Rs 0.00 - Rs 1,468,071|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|Rs 179,726 - Rs 1,036,833|
Job Description for Technical Support Consultant
Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.Read More...
Many companies require at least a bachelor’s degree in a relevant field for technical support consultant positions. Most companies provide extensive technical training for new hires to better train them on their specific support needs. Since consultants work regularly with people, it is important that they have excellent oral and written communication and interpersonal skills. They must also be able to solve problems quickly and effectively, as well as be organized and have excellent technical knowledge. In addition, technical support consultants must be able to multitask and collaborate in a team environment. (Copyright 2018 PayScale.com)
Technical Support Consultant Tasks
- Communicate with users, working to ensure rapid resolution and offering training.
- Review existing services and infrastructure, making technology recommendations.
- Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
- Classify, escalate and coordinate problem resolution.
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