Rs 221,295
Avg. Salary
Rs 175
Avg. Hourly Rate

Average additional compensation:

Rs 19,310

Bonus

Rs 10,223

Profit Sharing

Rs 30,339

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is Rs 175 per hour.

The average pay for a Customer Service Representative (CSR) is Rs 221,295 per year.

10%
Rs 51.06
10%
Rs 175.00
50%
Rs 645.64
90%
90%
MEDIAN Rs 175.00
10%
Rs 121k
10%
Rs 221k
50%
Rs 402k
90%
90%
MEDIAN Rs 221,295
Rs 121,475 - Rs 401,563
Rs 120K
Rs 220K
Rs 400K
MEDIAN: Rs 221,295
10%
50%
90%
Rs 51.06 - Rs 646
Rs 51
Rs 180
Rs 650
MEDIAN: Rs 175
10%
50%
90%
Rs 0Rs 421K
Salary Rs 121,475 - Rs 401,563
Bonus Rs 2,003 - Rs 71,016
Profit Sharing Rs 1,454 - Rs 103,646
Commission Rs 4,000 - Rs 121,356
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 122,548 - Rs 421,879
  • Country: India
  • Currency: INR
  • Updated: 15 Apr 2019
  • Individuals Reporting: 2,969
Hourly Data Rs 0Rs 645
Hourly Rate Rs 51.06 - Rs 646
Overtime Rs 49.23 - Rs 502
Annual Data Rs 0Rs 421K
Bonus Rs 2,003 - Rs 71,016
Commission Rs 4,000 - Rs 121,356
Profit Sharing Rs 1,454 - Rs 103,646
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 122,548 - Rs 421,879
  • Country: United States
  • Currency: INR
  • Updated: 15 Apr 2019
  • Individuals Reporting: 30

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Pay By Employer

$0$45K

UnitedHealth Group
114 profiles
$31,852

$27,812

Alorica, Inc.
98 profiles
$21,398

$24,218

$30,226

$26,056

$22,659

Circlek
69 profiles
$18,155

Verizon Wireless
67 profiles
$33,962

$19,472

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of Rs 203,000 based on 1,368 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of Rs 336,000 based on 318 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of Rs 442,000 based on 78 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of Rs 260,000 based on 7 salaries.

Pay Difference by Location

15%

10%

7%

5%

5%

-5%

-6%

-8%

-24%

National Average: Rs 229,540

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Mumbai:
Pros: Enjoy the challenges, there is always something new to learn.
Cons: Company not thinking about employees. No proper holiday, no proper pay.

Customer Service Representative (CSR) in Hyderabad:
"30days."
Pros: Very Nice Jobs.
Cons: Pradeep.

Customer Service Representative (CSR) in Pondicherry:
"Not good but also no bad."
Pros: It's a desk job, working in an air conditioned office.
Cons: Back pain ,neck pain, stressand and a whooping 9 hrs.

Customer Service Representative (CSR) in Mumbai:
Pros: I love my job because I like to communicate with people and help them. No stress level.
Cons: Management is not that good they should appreciate.

Customer Service Representative (CSR) in Gurgaon:
"Gratitude of serving."
Pros: I am getting paid for that and nothing.
Cons: Working like a machine and making no sense.

Customer Service Representative (CSR) in Chennai:
Pros: You can develop good typing skills. Opportunities for multitasking.
Cons: Communication between management and employees need some work. Nothing new to learn.

Customer Service Representative (CSR) in Chennai:
"Pay Scale"
Pros: Infrastructure is very good here
Cons: Pay scale is not very satisfactory

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
24 %
Male
76 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
18%
1-4 years
61%
5-9 years
16%
10-19 years
4%
20 years or more
0%

Experience Affects Customer Service Representative (CSR) Salaries

▲93%

▲46%

Late-Career
▲13%

National Average
Rs 230,000

▼12%

Skills That Affect Customer Service Representative (CSR) Salaries

SAP Customer Relationship Management (SAP CRM)
▲7%





National Average
Rs 230,000

Customer Service Metrics
▼9%

communication
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
18%
1-4 years
61%
5-9 years
16%
10-19 years
4%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 4%
vision benefits
Vision: 4%
no benefits
None: 37%