Average Customer Service Representative (CSR) Salary in India

₹247,937
Avg. SalaryShow Hourly Rate
₹20,228
Bonus
₹25,025
Commission
₹15,856
Profit Sharing
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The average salary for a Customer Service Representative (CSR) in India is ₹247,937.
10%
₹147k
MEDIAN
₹248k
90%
₹456k
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Salary
₹147k - ₹456k
Bonus
₹4k - ₹102k
Profit Sharing
₹993 - ₹55k
Commission
₹10k - ₹291k
Total Pay
₹149k - ₹496k
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What Do Customer Service Representative (CSR)s Do?

Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies Concentrix Corporation, Amazon.com Inc and HSBC. Reported salaries are highest at Techmahindra Ltd where the average pay is ₹359,499. Other companies that offer high salaries for this role include HSBC and Wipro, earning around ₹307,815 and ₹300,000, respectively. Teleperformance pays the lowest at around ₹213,647. Amazon.com Inc and Concentrix Corporation also pay on the lower end of the scale, paying ₹222,309 and ₹230,676, respectively.

Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Customer Service Representative (CSR)s?

Skills in Customer Service, Oral / Verbal Communication, Customer Relations, Problem Solving and Customer Relationship Management (CRM) are correlated to pay that is above average.

What is the Pay by Experience Level for Customer Service Representative (CSR)s?

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of ₹200,476 based on 427 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of ₹240,893 based on 1,561 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of ₹371,350 based on 403 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of ₹439,641 based on 126 salaries. In their late career (20 years and higher), employees earn an average total compensation of ₹280,000.
Employees with Customer Service Representative (CSR) in their job title in Gurgaon, Haryana earn an average of 6.6% more than the national average. These job titles also find higher than average salaries in Bangalore, Karnataka (5.9% more) and Mumbai, Maharashtra (3.4% more). The lowest salaries can be found in Kolkata, West Bengal (23.4% less) and Chennai, Tamil Nadu (3.2% less).

Years of Experience

This data is based on 2,529 survey responses.
Entry Level
16.9%
Early Career
61.7%
Mid Career
15.9%
Experienced
5.0%
Late Career
0.5%

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