The average pay for a Technical Support Manager in Mumbai, Maharashtra is Rs 1,100,000 per year. A skill in People Management is associated with high pay for this job. Experience strongly influences income for this job. Most people with this job move on to other positions after 20 years in this field.

Rs 401,273 - Rs 2,640,411
Rs 400K
Rs 1M
Rs 3M
MEDIAN: Rs 1,003,735
10%
50%
90%
Rs 0Rs 2M
Salary Rs 401,273 - Rs 2,640,411
Bonus Rs 4,966 - Rs 306,386
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 413,416 - Rs 2,730,239
  • Country: India
  • Currency: INR
  • Updated: 9 Jan 2018
  • Individuals Reporting: 46

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Key Stats for Technical Support Manager

Gender

Female
8 %
Male
92 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
1-4 years
9%
5-9 years
35%
10-19 years
50%
20 years or more
7%

Experience Affects Technical Support Manager Salaries

Experienced
▲37%

National Average
Rs 1,020,000

Mid-Career
▼2%

Entry-Level
▼69%

Skills That Affect Technical Support Manager Salaries

People Management
▲70%

National Average
Rs 1,020,000

Microsoft Office
▼35%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

1-4 years
9%
5-9 years
35%
10-19 years
50%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 21%