A Technical Support Manager earns an average salary of Rs 1,036,296 per year. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are UNIX and Telecommunications.

Rs 359,233 - Rs 2,009,561
Rs 360K
Rs 1M
Rs 2M
MEDIAN: Rs 1,006,279
10%
50%
90%
Rs 0Rs 2M
Salary Rs 359,233 - Rs 2,009,561
Bonus Rs 9,200 - Rs 309,457
Profit Sharing Rs 0.00 - Rs 394,530
Commission Rs 50,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 370,509 - Rs 2,135,619
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 443

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Pay By Employer

$0$144K

$118,751

AT&T Inc.
8 profiles
$74,855

Oracle Corp.
8 profiles
$101,948

Dell, Inc.
7 profiles
$96,298

Common Career Paths for Technical Support Manager


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Technical Support Manager Job Listings

Popular Skills for Technical Support Manager

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of Rs 398,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of Rs 900,000 based on 84 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of Rs 1,500,000 based on 123 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of Rs 1,650,000 based on 8 salaries.

Pay Difference by Location

National Average: Rs 1,038,893

Larger city markers indicate a job is popular in that location.

Technical Support Manager Reviews

Q: What is it like working as a Technical Support Manager?

Technical Support Manager in Noida:
"Work Flexibility And Handling People."
Pros: Work flexibility, handling people.
Cons: No extra perks or incentives apart from salary, no motivation. No career growth. Salary is sometimes delayed.

Technical Support Manager in Pune:
"Cultivating effective relationships"
Pros: Trouble shooting customers technical problems give rise to new challenges.
Cons: Annoyed customers.

Technical Support Manager in Hyderabad:
"Highly Dynamic"
Pros: Learning Curvey, life is never monotonous
Cons: Stressful at times

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.
Less than 1 year
1%
1-4 years
8%
5-9 years
32%
10-19 years
55%
20 years or more
4%

Experience Affects Technical Support Manager Salaries

Late-Career
▲59%

▲44%

National Average
Rs 1,039,000

▼13%

▼62%

Skills That Affect Technical Support Manager Salaries

UNIX
▲44%

Telecommunications
▲32%

Information Technology Infrastructure Library (ITIL)
▲3%


National Average
Rs 1,039,000

Project Management
▼6%

Operations Management
▼10%







Java
▼42%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
1%
1-4 years
8%
5-9 years
32%
10-19 years
55%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 5%
vision benefits
Vision: 5%
no benefits
None: 21%