$9,795
Avg. Salary
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The average salary for a Customer Service Representative (CSR) is $9,784 per year. Most people move on to other jobs if they have more than 10 years' experience in this field.

$3,835 - $21,595
$4K
$10K
$22K
MEDIAN: $9,795
10%
50%
90%
$3.21 - $160
$3
$5
$160
MEDIAN: $5.72
10%
50%
90%
$0$232K
Salary $3,835 - $21,595
Bonus $22.14 - $6,232
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$4,945 - $232,699
  • Country: Jamaica
  • Currency: USD
  • Updated: 11 Aug 2018
  • Individuals Reporting: 137
Hourly Data $0$159
Hourly Rate $3.21 - $160
Hourly Tips $0.82
Overtime $2.48 - $85.00
Annual Data $0$232K
Bonus $22.14 - $6,232
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$4,945 - $232,699
  • Country: United States
  • Currency: USD
  • Updated: 11 Aug 2018
  • Individuals Reporting: 115

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Pay By Employer

$0$45K

UnitedHealth Group
112 profiles
$31,522

$27,223

Alorica, Inc.
87 profiles
$21,229

$29,875

$24,010

$25,860

Verizon Wireless
71 profiles
$33,282

$22,126

$18,921

$25,092

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: $10,985

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %
Less than 1 year
16%
1-4 years
67%
5-9 years
11%
10-19 years
4%
20 years or more
2%

Experience Affects Customer Service Representative (CSR) Salaries

▲20%

National Average
$11,000

▼1%

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
16%
1-4 years
67%
5-9 years
11%
10-19 years
4%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 35%
vision benefits
Vision: 28%
no benefits
None: 45%