JMD 493,521
Avg. Salary
JMD 314
Avg. Hourly Rate

Average additional compensation:

JMD 30,000

Bonus

JMD 30,000

Profit Sharing

JMD 50,001

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is JMD 314 per hour.

The average pay for a Customer Service Representative (CSR) is JMD 493,521 per year.

10%
JA$171.89
10%
JA$314.00
50%
JA$428.59
90%
90%
MEDIAN JA$314.00
10%
JA$118k
10%
JA$494k
50%
JA$998k
90%
90%
MEDIAN JA$493,521
JMD 118,359 - JMD 997,635
JMD 120K
JMD 490K
JMD 1M
MEDIAN: JMD 493,521
10%
50%
90%
JMD 172 - JMD 429
JMD 170
JMD 310
JMD 430
MEDIAN: JMD 314
10%
50%
90%
JMD 0JMD 1M
Salary JMD 118,359 - JMD 997,635
Bonus JMD 140 - JMD 403,960
Profit Sharing JMD 30,000
Commission JMD 50,001
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
JMD 244,168 - JMD 1,075,407
  • Country: Jamaica
  • Currency: JMD
  • Updated: 14 Mar 2019
  • Individuals Reporting: 107
Hourly Data JMD 0JMD 1K
Hourly Rate JMD 172 - JMD 429
Hourly Tips JMD 185
Overtime JMD 151 - JMD 1,292
Annual Data JMD 0JMD 1M
Bonus JMD 140 - JMD 403,960
Commission JMD 50,001
Profit Sharing JMD 30,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
JMD 244,168 - JMD 1,075,407
  • Country: United States
  • Currency: JMD
  • Updated: 14 Mar 2019
  • Individuals Reporting: 102

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

-98%

National Average: JMD 630,357

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Kingston:
"Could be better."
Pros: Variety of fast food places
Cons: Traveling from Clarendon to Kingston

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %
Less than 1 year
16%
1-4 years
68%
5-9 years
10%
10-19 years
6%
20 years or more
0%

Experience Affects Customer Service Representative (CSR) Salaries

National Average
JMD 630,000

▼98%

▼98%

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
16%
1-4 years
68%
5-9 years
10%
10-19 years
6%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 37%
vision benefits
Vision: 25%
no benefits
None: 44%