The average salary for a Customer Service Team Leader with Operations Management skills in Netherlands is €46,505.
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Job Description for Customer Service Team Leader
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, althou…Read more
Customer Service Team Leader Tasks
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
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Popular Skills for Customer Service Team Leader
Skills that pay less than market rate include People Management, Customer Service and Team Leadership.
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