The average salary for a Senior Technical Support Engineer in Netherlands is €60,549.
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Job Description for Senior Technical Support Engineer
A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presente…Read more
Senior Technical Support Engineer Tasks
- Analyze and consult on implementation and troubleshooting of technology products.
- Mentor and train other technical support staff on technical and procedural matters.
- Monitor and log all client communications, processing requests and documenting changes.
- Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
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Popular Skills for Senior Technical Support Engineer
Skills in Troubleshooting, VMware ESX and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Linux.
Pay by Experience Level for Senior Technical Support Engineer
A mid-career Senior Technical Support Engineer with 5-9 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of €61,042 based on 12 salaries. An experienced Senior Technical Support Engineer with 10-19 years of experience earns an average total compensation of €60,764 based on 13 salaries.
Years of Experience
This data is based on 25 survey responses.
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