Entry-Level Customer Service Representative (CSR) Salary (New Zealand)

The average salary for an Entry-Level Customer Service Representative (CSR) is NZ$41,550 per year.

NZ$34,593 - NZ$49,658
NZ$35K
NZ$42K
NZ$50K
MEDIAN: NZ$41,550
10%
50%
90%
NZ$15.19 - NZ$21.83
NZ$15
NZ$18
NZ$22
MEDIAN: NZ$17.53
10%
50%
90%
NZ$0NZ$49K
Salary NZ$34,593 - NZ$49,658
Bonus NZ$485 - NZ$8,000
Profit Sharing NZ$2,000
Commission NZ$309 - NZ$9,696
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
NZ$32,541 - NZ$48,806
  • Country: New Zealand
  • Currency: NZD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 318
Hourly Data NZ$0NZ$34
Hourly Rate NZ$15.19 - NZ$21.83
Overtime NZ$6.59 - NZ$34.34
Annual Data NZ$0NZ$48K
Bonus NZ$485 - NZ$8,000
Commission NZ$309 - NZ$9,696
Profit Sharing NZ$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
NZ$32,541 - NZ$48,806
  • Country: United States
  • Currency: NZD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 269

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Customer Service Representative (CSR)

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: NZ$40,298

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
10%
1-4 years
75%
5-9 years
14%

Skills That Affect Customer Service Representative (CSR) Salaries


▲2%

Customer Service
▼0%

National Average
NZ$40,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
63 %
Male
37 %

Common Health Benefits

medical benefits
Medical: 30%
dental benefits
Dental: 3%
vision benefits
Vision: 6%
no benefits
None: 68%