£14,305
Avg. Salary
£7.25
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

£296

Profit Sharing

£250

Commission

£750

The average pay for a Customer Service Assistant is £7.25 per hour.

The average pay for a Customer Service Assistant is £14,305 per year.

$6
10%
$7
50%
$8
90%
MEDIAN $7
$7k
10%
$14k
50%
$21k
90%
MEDIAN $14,305
£7,054 - £21,126
£7K
£14K
£21K
MEDIAN: £14,305
10%
50%
90%
£6.03 - £8.19
£6
£7
£8
MEDIAN: £7.25
10%
50%
90%
£0£21K
Salary £7,054 - £21,126
Bonus £69.53 - £1,711
Profit Sharing £250
Commission £750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£11,316 - £18,010
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 407
Hourly Data £0£11
Hourly Rate £6.03 - £8.19
Hourly Tips £0.25
Overtime £5.85 - £11.65
Annual Data £0£18K
Bonus £69.53 - £1,711
Commission £750
Profit Sharing £250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£11,316 - £18,010
  • Country: United States
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 1,728

Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Popular Employer Salaries for Customer Service Assistant

Common Career Paths for Customer Service Assistant


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Customer Service Assistant Job Listings

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Pay by Experience for a Customer Service Assistant has a neutral trend. An entry-level Customer Service Assistant with less than 5 years of experience can expect to earn an average total compensation of ₤15,000 based on 1,082 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤15,000 based on 182 salaries. An experienced Customer Service Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤15,000 based on 84 salaries. A Customer Service Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤15,000 based on 21 salaries.

Pay Difference by Location

National Average: £15,125

Larger city markers indicate a job is popular in that location.

Customer Service Assistant Reviews

Q: What is it like working as a Customer Service Assistant?

Customer Service Assistant in Glasgow:
"Aggressive Clientelle."
Pros: Colleagues become great friends.
Cons: Customers can be very aggressive. Travel can be delayed. Terrible store management.

Customer Service Assistant in London:
Pros: Good people to work with.
Cons: Everything.

Customer Service Assistant in London:
Pros: A new challenge everyday.
Cons: Corporate managament.

Customer Service Assistant in Gloucester:
"Good Fun."
Pros: All the staff are full of banter and ready to help anyone, whether it is a colleague or a customer.
Cons: Can be very stressful work during the christmas period.

Customer Service Assistant in London:
"The job Is Less Stress But It's Good."
Pros: Meet new customers and also interact with them while working.
Cons: Can get rude customers sometime.

Customer Service Assistant in Hammersmith:
"Good place to work."
Pros: Friendly environment.
Cons: Commuting.

Customer Service Assistant in Dorchester:
"Depressing."
Pros: It gets me out of the house and provides me with an income.
Cons: Using your own brain is frowned upon, disability is considered an "inconvenience" at best, and communications to colleagues are printed in a way that they appear to be aimed at primary school children.

Related Job Salaries

Key Stats for Customer Service Assistant

Gender

Female
53 %
Male
47 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.
Less than 1 year
22%
1-4 years
57%
5-9 years
12%
10-19 years
7%
20 years or more
2%

Experience Affects Customer Service Assistant Salaries

▲2%

▲1%

▼0%

National Average
₤15,000

▼1%

Skills That Affect Customer Service Assistant Salaries

Sales
▲6%


Administration
▲2%

Food Preparation
▲2%

Cleaning
▲1%



Retail
▼0%

National Average
₤15,000

Organizing
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
22%
1-4 years
57%
5-9 years
12%
10-19 years
7%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 5%
vision benefits
Vision: 9%
no benefits
None: 83%