£14,419
Avg. Salary
£7.30
Avg. Hourly Rate

Average additional compensation:

£292

Bonus

£246

Profit Sharing

£750

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Assistant is £7.30 per hour.

The average pay for a Customer Service Assistant is £14,419 per year.

£6.06
10%
£7.30
50%
£8.27
90%
MEDIAN £7.30
£7k
10%
£14k
50%
£21k
90%
MEDIAN £14,419
£7,076 - £21,299
£7K
£14K
£21K
MEDIAN: £14,419
10%
50%
90%
£6.06 - £8.27
£6
£7
£8
MEDIAN: £7.30
10%
50%
90%
£0£21K
Salary £7,076 - £21,299
Bonus £77.57 - £1,091
Profit Sharing £246
Commission £750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£11,443 - £18,245
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 9 Jan 2019
  • Individuals Reporting: 394
Hourly Data £0£11
Hourly Rate £6.06 - £8.27
Hourly Tips £0.25
Overtime £5.45 - £11.51
Annual Data £0£18K
Bonus £77.57 - £1,091
Commission £750
Profit Sharing £246
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£11,443 - £18,245
  • Country: United States
  • Currency: GBP
  • Updated: 9 Jan 2019
  • Individuals Reporting: 1,623

Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

Read More...
Customer Service Assistant Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Assistant Pay By Employer

$0$27K

$22,613

$21,382

Common Career Paths for Customer Service Assistant


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Customer Service Assistant Job Listings

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Pay by Experience for a Customer Service Assistant has a neutral trend. An entry-level Customer Service Assistant with less than 5 years of experience can expect to earn an average total compensation of ₤15,000 based on 1,082 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤15,000 based on 182 salaries. An experienced Customer Service Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤15,000 based on 84 salaries. A Customer Service Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤15,000 based on 21 salaries.

Pay Difference by Location

National Average: £15,231

Larger city markers indicate a job is popular in that location.

Customer Service Assistant Reviews

Q: What is it like working as a Customer Service Assistant?

Customer Service Assistant in Glasgow:
"Aggressive Clientelle."
Pros: Colleagues become great friends.
Cons: Customers can be very aggressive. Travel can be delayed. Terrible store management.

Customer Service Assistant in London:
Pros: Good people to work with.
Cons: Everything.

Customer Service Assistant in London:
Pros: A new challenge everyday.
Cons: Corporate managament.

Customer Service Assistant in Gloucester:
"Good Fun."
Pros: All the staff are full of banter and ready to help anyone, whether it is a colleague or a customer.
Cons: Can be very stressful work during the christmas period.

Customer Service Assistant in London:
"The job Is Less Stress But It's Good."
Pros: Meet new customers and also interact with them while working.
Cons: Can get rude customers sometime.

Customer Service Assistant in Hammersmith:
"Good place to work."
Pros: Friendly environment.
Cons: Commuting.

Customer Service Assistant in Dorchester:
"Depressing."
Pros: It gets me out of the house and provides me with an income.
Cons: Using your own brain is frowned upon, disability is considered an "inconvenience" at best, and communications to colleagues are printed in a way that they appear to be aimed at primary school children.

Related Job Salaries

Key Stats for Customer Service Assistant

Gender

Female
55 %
Male
45 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.
Less than 1 year
21%
1-4 years
57%
5-9 years
12%
10-19 years
7%
20 years or more
3%

Experience Affects Customer Service Assistant Salaries

▲1%

▼0%

National Average
₤15,000

▼1%

▼2%

Skills That Affect Customer Service Assistant Salaries

Sales
▲5%

Administration
▲2%


Food Preparation
▲1%


Cleaning
▼0%

National Average
₤15,000


Retail
▼1%

Organizing
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
21%
1-4 years
57%
5-9 years
12%
10-19 years
7%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 4%
vision benefits
Vision: 9%
no benefits
None: 84%