Average Customer Service Assistant Hourly Pay in United Kingdom

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The average hourly pay for a Customer Service Assistant in United Kingdom is £7.40.
MEDIAN £7.40
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United States (change)
Hourly Rate
£6 - £8
£75 - £1,872
Profit Sharing
£3 - £295
£310 - £1,850
Total Pay
£12,809 - £18,665

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Job Description for Customer Service Assistant

Customer Service Assistant Tasks
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .
The top respondents for the job title Customer Service Assistant are from the companies Tesco PLC, Marks and Spencer plc and Sainsburys Supermarkets Ltd. Reported salaries are highest at LIDL uk gmbh where the average pay is £8.77. Other companies that offer high salaries for this role include Morrisons and Sainsburys plc, earning around £8.73 and £7.69, respectively. British Petroleum (BP) pays the lowest at around £7.35. Sainsburys Supermarkets Ltd and Marks and Spencer plc also pay on the lower end of the scale, paying £7.45 and £7.48, respectively.

Career Paths

Explore the most common career paths for Customer Service Assistant. Thickness and color of lines indicates how common a path is.
Customer Service Assistant
Administrative Assistant
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Assistant Job Listings

Popular Skills for Customer Service Assistant

Skills in Customer Service, Cash Handling, Oral / Verbal Communication, Data Entry and Microsoft Office are correlated to pay that is above average.

Pay by Experience Level for Customer Service Assistant

An entry-level Customer Service Assistant with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £7.21 based on 875 salaries. An early career Customer Service Assistant with 1-4 years of experience earns an average total compensation of £7.42 based on 1,001 salaries. A mid-career Customer Service Assistant with 5-9 years of experience earns an average total compensation of £7.53 based on 245 salaries. An experienced Customer Service Assistant with 10-19 years of experience earns an average total compensation of £7.82 based on 141 salaries. In their late career (20 years and higher), employees earn an average total compensation of £8.
Employees with Customer Service Assistant in their job title in London, England: London earn an average of 4.5% more than the national average. These job titles also find higher than average salaries in Oxford, England: Oxfordshire (1.6% more) and Birmingham, England: Birmingham (0.4% more). The lowest salaries can be found in Manchester, England: Manchester (4.1% less), Cardiff, Wales: Cardiff (3.5% less) and Bristol, England: Bristol (3.0% less).

Years of Experience

This data is based on 2,313 survey responses.
Entry Level
Early Career
Mid Career
Late Career