£7.23
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

£280

Profit Sharing

£275

Commission

£500

The average wage for a Customer Service Assistant is £7.19 per hour. Pay for this job does not change much between less experienced and more experienced workers. Most people with this job move on to other positions after 10 years in this career.

£7,030 - £20,755
£7K
£14K
£21K
MEDIAN: £14,147
10%
50%
90%
£6.00 - £8.14
£6
£7
£8
MEDIAN: £7.23
10%
50%
90%
£0£20K
Salary £7,030 - £20,755
Bonus £30.20 - £1,061
Profit Sharing £275
Commission £500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£11,188 - £17,879
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 11 Aug 2018
  • Individuals Reporting: 418
Hourly Data £0£11
Hourly Rate £6.00 - £8.14
Hourly Tips £0.26
Overtime £5.24 - £11.68
Annual Data £0£17K
Bonus £30.20 - £1,061
Commission £500
Profit Sharing £275
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£11,188 - £17,879
  • Country: United States
  • Currency: GBP
  • Updated: 11 Aug 2018
  • Individuals Reporting: 1,785

Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Popular Employer Salaries for Customer Service Assistant

Common Career Paths for Customer Service Assistant


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Customer Service Assistant Job Listings

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Pay by Experience for a Customer Service Assistant has a neutral trend. An entry-level Customer Service Assistant with less than 5 years of experience can expect to earn an average total compensation of ₤15,000 based on 1,082 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤15,000 based on 182 salaries. An experienced Customer Service Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤15,000 based on 84 salaries. A Customer Service Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤15,000 based on 21 salaries.

Pay Difference by Location

National Average: £15,058

Larger city markers indicate a job is popular in that location.

Customer Service Assistant Reviews

Q: What is it like working as a Customer Service Assistant?

Customer Service Assistant in London:
Pros: A new challenge everyday.
Cons: Corporate managament.

Customer Service Assistant in Gloucester:
"Good Fun."
Pros: All the staff are full of banter and ready to help anyone, whether it is a colleague or a customer.
Cons: Can be very stressful work during the christmas period.

Customer Service Assistant in London:
"The job Is Less Stress But It's Good."
Pros: Meet new customers and also interact with them while working.
Cons: Can get rude customers sometime.

Customer Service Assistant in London:
Pros: Good shop team, mostly friendly people, meet new people
Cons: Difficult customers, lack of security

Related Job Salaries

Key Stats for Customer Service Assistant

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.
Less than 1 year
22%
1-4 years
57%
5-9 years
12%
10-19 years
7%
20 years or more
2%

Experience Affects Customer Service Assistant Salaries

▲2%

▲1%

▼0%

National Average
₤15,000

▼1%

Skills That Affect Customer Service Assistant Salaries

Sales
▲7%


Administration
▲3%

Food Preparation
▲2%



Cleaning
▲1%

Retail
▼0%

National Average
₤15,000

Organizing
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
22%
1-4 years
57%
5-9 years
12%
10-19 years
7%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 5%
vision benefits
Vision: 9%
no benefits
None: 83%