The average hourly pay for a Customer Service Assistant in United Kingdom is £7.85.
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What Do Customer Service Assistants Do?
Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some o…Read more
Popular Employer Salaries for Customer Service Assistant
The top respondents for the job title Customer Service Assistant are from the companies Tesco PLC, Marks and Spencer plc and Sainsburys Supermarkets Ltd. Reported salaries are highest at LIDL uk gmbh where the average pay is £8.98. Other companies that offer high salaries for this role include Morrisons and Marks and Spencer plc, earning around £8.71 and £8.33, respectively. British Petroleum (BP) pays the lowest at around £7.57. Sainsburys plc and Sainsburys Supermarkets Ltd also pay on the lower end of the scale, paying £7.85 and £7.92, respectively.
Customer Service Assistant Job Listings
What Are Popular Skills for Customer Service Assistants?
Skills in Customer Service, Oral / Verbal Communication, Cash Handling, Data Entry and Problem Solving are correlated to pay that is above average.
What is the Pay by Experience Level for Customer Service Assistants?
An entry-level Customer Service Assistant with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £7.67 based on 214 salaries. An early career Customer Service Assistant with 1-4 years of experience earns an average total compensation of £7.84 based on 613 salaries. A mid-career Customer Service Assistant with 5-9 years of experience earns an average total compensation of £7.94 based on 127 salaries. An experienced Customer Service Assistant with 10-19 years of experience earns an average total compensation of £8.33 based on 114 salaries. In their late career (20 years and higher), employees earn an average total compensation of £8.
Pay Difference by Location
Employees with Customer Service Assistant in their job title in London, England: London earn an average of 4.2% more than the national average. These job titles also find higher than average salaries in Cambridge, England: Cambridgeshire (1.5% more) and Oxford, England: Oxfordshire (0.6% more). The lowest salaries can be found in Manchester, England: Manchester (7.1% less), Leicester, England: Leicestershire (5.7% less) and Glasgow, Scotland: Glasgow (5.0% less).
Years of Experience
This data is based on 1,121 survey responses.