The average salary for a Customer Service Advisor in United Kingdom is £18,135.
Customer Service Advisor by
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What Do Customer Service Advisors Do?
Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.
Customer service advisors generally answer customer questions, but they can also place and track orders, explain se…Read more
Customer Service Advisor Tasks
- Manage daily and special orders and operations for specific accounts.
- Provide estimates and documentation, recommending level of work and obtaining agreement.
- Update and document accounts, including orders, escalations, and transactions.
- Work with other departments to ensure flow of goods and services and clear communication.
Popular Employer Salaries for Customer Service Advisor
The top respondents for the job title Customer Service Advisor are from the companies Santander, Teleperformance and Lloyds. Reported salaries are highest at BT Group where the average pay is £19,895. Other companies that offer high salaries for this role include Vodafone and EON UK PLC, earning around £19,376 and £18,333, respectively. Teleperformance pays the lowest at around £15,812. Santander and Lloyds also pay on the lower end of the scale, paying £17,163 and £17,300, respectively.
Customer Service Advisor Job Listings
What Are Popular Skills for Customer Service Advisors?
Skills in Customer Service, Oral / Verbal Communication, Administration and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Sales.
What is the Pay by Experience Level for Customer Service Advisors?
An entry-level Customer Service Advisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,630 based on 156 salaries. An early career Customer Service Advisor with 1-4 years of experience earns an average total compensation of £18,054 based on 816 salaries. A mid-career Customer Service Advisor with 5-9 years of experience earns an average total compensation of £18,515 based on 252 salaries. An experienced Customer Service Advisor with 10-19 years of experience earns an average total compensation of £18,687 based on 196 salaries. In their late career (20 years and higher), employees earn an average total compensation of £18,359.
Pay Difference by Location
Employees with Customer Service Advisor in their job title in London, England: London earn an average of 12.6% more than the national average. These job titles also find higher than average salaries in Bristol, England: Bristol (6.0% more) and Manchester, England: Manchester (1.4% more). The lowest salaries can be found in Newcastle-upon-Tyne, England: Tyne and Wear (6.7% less), Birmingham, England: Birmingham (6.5% less) and Glasgow, Scotland: Glasgow (4.1% less).
Years of Experience
This data is based on 1,494 survey responses.