The average pay for a Customer Service Advisor is £16,688 per year. Most people with this job move on to other positions after 20 years in this field. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

£12,649 - £21,459
£13K
£17K
£21K
MEDIAN: £16,847
10%
50%
90%
£5.93 - £9.25
£5
£7
£9
MEDIAN: £7.40
10%
50%
90%
£0£21K
Salary £12,649 - £21,459
Bonus £296 - £2,908
Profit Sharing £0.10 - £2,027
Commission £305 - £3,677
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,632 - £21,460
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 1,277
Hourly Data £0£15
Hourly Rate £5.93 - £9.25
Overtime £5.85 - £15.19
Annual Data £0£21K
Bonus £296 - £2,908
Commission £305 - £3,677
Profit Sharing £0.10 - £2,027
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,632 - £21,460
  • Country: United States
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 533

Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.

Customer Service Advisor Pay By Employer

$0$45K

$35,220

Jiffylube
15 profiles
$20,160

$20,800

Microsoft Corp
9 profiles
$29,275

$24,648

Common Career Paths for Customer Service Advisor


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Customer Service Advisor Job Listings

Popular Skills for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Pay by Experience for a Customer Service Advisor has a positive trend. An entry-level Customer Service Advisor with less than 5 years of experience can expect to earn an average total compensation of ₤16,000 based on 672 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤17,000 based on 199 salaries. An experienced Customer Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤17,000 based on 121 salaries. A Customer Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 41 salaries.

Pay Difference by Location

National Average: £16,582

Larger city markers indicate a job is popular in that location.

Customer Service Advisor Reviews

Q: What is it like working as a Customer Service Advisor?

Customer Service Advisor in London:
"Customer Care."
Pros: Relaxed atmosphere, team spirit and the future of the company in your own hands.
Cons: A lack of real structure and rules.

Customer Service Advisor in Chesterfield:
"Office conditions."
Pros: Enjoyable, varied and challenging.
Cons: Can be stressful.

Customer Service Advisor in London:
Pros: HELPING A CUSTOMER TO FIND A SOLUTION TO HIS PROBLEM.
Cons: GETTING INSULT FROM THE CUSTOMER.

Customer Service Advisor in Manchester:
Pros: I enjoy the aspect of talking to different people everyday.
Cons: It can be very stressful.

Customer Service Advisor in Leeds:
"Head Office."
Pros: Good company with a lot of opportunites.
Cons: Some of the promised opportunites don't always come to fruition.

Customer Service Advisor in Southport:
Pros: Satisfying customers.
Cons: Not having proper training, not getting any rewards.

Customer Service Advisor in Chesterfield:
"Interesting"
Pros: Dealing with customers. Liasing with insurers. Compensating customers who deserve it. Being able to put a situation right if our company has done wrong.
Cons: No feedback from manager. Manager doesn't want us to pass difficult customers to him. Angry disrespectful customers who shout at you when you are trying to assist them. Being undermined. Working in a small office with no windows to the outside or appropriate lighting and air con.

Related Job Salaries

Key Stats for Customer Service Advisor

Gender

Female
53 %
Male
47 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 51 votes.
Less than 1 year
11%
1-4 years
54%
5-9 years
17%
10-19 years
14%
20 years or more
4%

Experience Affects Customer Service Advisor Salaries

▲6%

▲5%

▲3%

National Average
₤17,000

▼3%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
▲9%

Banking
▲7%

Insurance
▲4%



National Average
₤17,000


▼3%

Customer Relations
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 51 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
11%
1-4 years
54%
5-9 years
17%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 7%
vision benefits
Vision: 17%
no benefits
None: 69%