£16,993
Avg. Salary
£7.52
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

£1,022

Profit Sharing

£650

Commission

£1,017

The average pay for a Customer Service Advisor is AU$24.31 per hour.

The average pay for a Customer Service Advisor is AU$46,760 per year.

$6
10%
$8
50%
$9
90%
MEDIAN $8
$13k
10%
$17k
50%
$21k
90%
MEDIAN $16,993
£12,848 - £21,498
£13K
£17K
£21K
MEDIAN: £16,993
10%
50%
90%
£5.95 - £9.36
£6
£7
£9
MEDIAN: £7.52
10%
50%
90%
£0£21K
Salary £12,848 - £21,498
Bonus £298 - £2,877
Profit Sharing £650
Commission £302 - £3,048
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,810 - £21,520
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 1,248
Hourly Data £0£15
Hourly Rate £5.95 - £9.36
Overtime £5.62 - £15.19
Annual Data £0£21K
Bonus £298 - £2,877
Commission £302 - £3,048
Profit Sharing £650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,810 - £21,520
  • Country: United States
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 503

Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.

Popular Employer Salaries for Customer Service Advisor

Common Career Paths for Customer Service Advisor


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Customer Service Advisor Job Listings

Popular Skills for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Pay by Experience for a Customer Service Advisor has a positive trend. An entry-level Customer Service Advisor with less than 5 years of experience can expect to earn an average total compensation of ₤16,000 based on 672 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤17,000 based on 199 salaries. An experienced Customer Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤17,000 based on 121 salaries. A Customer Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 41 salaries.

Pay Difference by Location

National Average: £16,763

Larger city markers indicate a job is popular in that location.

Customer Service Advisor Advice

Q: What is it like working as a Customer Service Advisor?

Customer Service Advisor in oxted:
"Time keeping."
Time keeping is very important with every aspect of this role. As well as prioritising. With these skills you will cope very well from the start.

Customer Service Advisor in Chesterfield:
"Office conditions."
Pros: Enjoyable, varied and challenging.
Cons: Can be stressful.

Customer Service Advisor in London:
Pros: HELPING A CUSTOMER TO FIND A SOLUTION TO HIS PROBLEM.
Cons: GETTING INSULT FROM THE CUSTOMER.

Customer Service Advisor in Manchester:
Pros: I enjoy the aspect of talking to different people everyday.
Cons: It can be very stressful.

Customer Service Advisor in Leeds:
"Head Office."
Pros: Good company with a lot of opportunites.
Cons: Some of the promised opportunites don't always come to fruition.

Customer Service Advisor in Southport:
Pros: Satisfying customers.
Cons: Not having proper training, not getting any rewards.

Customer Service Advisor in Chesterfield:
"Interesting"
Pros: Dealing with customers. Liasing with insurers. Compensating customers who deserve it. Being able to put a situation right if our company has done wrong.
Cons: No feedback from manager. Manager doesn't want us to pass difficult customers to him. Angry disrespectful customers who shout at you when you are trying to assist them. Being undermined. Working in a small office with no windows to the outside or appropriate lighting and air con.

Related Job Salaries

Key Stats for Customer Service Advisor

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.
Less than 1 year
11%
1-4 years
54%
5-9 years
17%
10-19 years
14%
20 years or more
4%

Experience Affects Customer Service Advisor Salaries

▲5%

▲3%

▲2%

National Average
₤17,000

▼5%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
▲7%

Banking
▲6%

Insurance
▲3%


National Average
₤17,000



▼4%

Customer Relations
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
11%
1-4 years
54%
5-9 years
17%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 8%
vision benefits
Vision: 18%
no benefits
None: 68%