£21,468
Avg. Salary
£8.56
Avg. Hourly Rate

Average additional compensation:

£1,300

Bonus

£325

Profit Sharing

£3,500

Commission

What am I worth?
How should I pay?

The average pay for a Senior Customer Service Representative (CSR) is £8.56 per hour.

The average pay for a Senior Customer Service Representative (CSR) is £21,468 per year.

10%
£6.28
10%
£8.56
50%
£11.45
90%
90%
MEDIAN £8.56
10%
£17k
10%
£21k
50%
£33k
90%
90%
MEDIAN £21,468
£16,971 - £32,865
£17K
£21K
£33K
MEDIAN: £21,468
10%
50%
90%
£6.28 - £11.45
£6
£8
£11
MEDIAN: £8.56
10%
50%
90%
£0£33K
Salary £16,971 - £32,865
Bonus £350 - £3,216
Profit Sharing £325
Commission £3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,750 - £33,280
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 14 Apr 2019
  • Individuals Reporting: 182
Hourly Data £0£19
Hourly Rate £6.28 - £11.45
Overtime £7.21 - £19.39
Annual Data £0£33K
Bonus £350 - £3,216
Commission £3,500
Profit Sharing £325
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,750 - £33,280
  • Country: United States
  • Currency: GBP
  • Updated: 14 Apr 2019
  • Individuals Reporting: 17

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

Read More...
Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Common Career Paths for Senior Customer Service Representative (CSR)


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Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of ₤21,000 based on 54 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤21,000 based on 45 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤20,000 based on 25 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤28,000 based on 5 salaries.

Pay Difference by Location

5%

National Average: £21,615

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
56 %
Male
44 %
Less than 1 year
1%
1-4 years
37%
5-9 years
29%
10-19 years
24%
20 years or more
10%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲30%

National Average
₤22,000

Mid-Career
▼2%

Entry-Level
▼3%

Experienced
▼6%

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
29%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 36%
dental benefits
Dental: 11%
vision benefits
Vision: 19%
no benefits
None: 53%