£21,972
Avg. Salary
Avg. Hourly Rate
Help us gather more data! Is Software Support Specialist your job title? Find out what you're worth.

The average pay for a Software Support Specialist is {{pay}} per hour.

The average pay for a Software Support Specialist is £21,972 per year.

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MEDIAN £0.00
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£17k
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£22k
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£28k
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MEDIAN £21,972
£16,611 - £27,886
£17K
£22K
£28K
MEDIAN: £21,972
10%
50%
90%
£0£27K
Salary £16,611 - £27,886
Bonus £960
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,611 - £27,886
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 22 Apr 2019
  • Individuals Reporting: 20

Job Description for Software Support Specialist

Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They actively participate in business meetings and suggest changes in software support processes based on observations. These specialists also assist with the testing of new software releases and report issues as needed, as well as provide support to internal and external constituents through phone and email communications. One of their main duties includes research tasks to provide sound solutions to customer requests. They also produce diagnostic tools and reference materials, as well as deliver technical instruction to other specialists and other teams within their organization.

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Software Support Specialist Tasks
  • Document and track issues in software and hardware operation.
  • Provide training and documentation for trending issues.
  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.

Software Support Specialist Job Listings

Key Stats for Software Support Specialist

Gender

Female
8 %
Male
92 %
1-4 years
90%
10-19 years
5%
20 years or more
5%

Experience Affects Software Support Specialist Salaries

Mid-Career
▲12%

National Average
₤22,000

Entry-Level
▼6%

Gender

Female
8 %
Male
92 %

Years of Experience

1-4 years
90%
10-19 years
5%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 13%
dental benefits
Dental:
vision benefits
Vision: 19%
no benefits
None: 75%