Overall Employee Satisfaction

Manager Relationship
Manager Communication
Learning and Development
Company Outlook
Fair Pay
Pay Transparency
United States (change)

Find out more about pay at AT&T Inc.

How do employees review their experience at AT&T Inc.?

Overall, employees review their satisfaction with AT&T Inc. as 3.6 out of 5. AT&T Inc. earns the highest marks for Company Outlook with a score of 4.1 out of 5. Conversely, employees rate the company lowest for Pay Transparency, giving it 3.0 out of 5 in this area. Our research shows that Company Outlook and Appreciation are the main drivers of employee satisfaction generally, suggesting that AT&T Inc., with scores of 3.3 and 4.1 respectively, should have higher overall employee satisfaction and lower rates of turnover. Learn More

AT&T Inc. Reviews

Q: What is it like working at AT&T Inc.?

Sales Consultant, Retail in Columbia:
Pros: I love the amount of money I am making and the benefits that AT&T allow me to have. I get to interact with all types of people and learn a little bit about their backgrounds and their travel experience. What I like about AT&T is that it is never the same issue or situation. It is a forever changing environment that keeps me on my toes!
Cons: One thing I do not like about AT&T is that it is extremely micromanaged. On every single interaction with a customer, we are graded and rated on a series of scales. There are about seven different products we sale at AT&T, along with those seven products we also need to make sure we are going over every other customer experience step. Sometimes it can be a lot to remember and sometime even harder to get an angry or rushed customer to listen.

Sales Consultant, Retail in Jupiter:
"Great place to work."

Customer Service Representative (CSR) in Ocala:
"Stress level."
Pros: I love helping people on their accounts.
Cons: I hate the constant nagging and stress.

Retail Sales Representative in Marietta:
Pros: Great pay. Work with people. Great benefits. Many job options.
Cons: Micro manage. Rude customers. Many products to sell and learn.

Network Manager in Key West:
Pros: Pay, benefits, flexibility, training, etc.
Cons: Long hours, constant micro management, difficult metrics, high turnover rate, etc.

Area Operations Manager in San Diego:
Pros: Pay & benefits.
Cons: Nothing.

Field Service Technician in Fort Lauderdale:
"Good benefits and room for advancement."
Pros: Trained to perform tasks of job title and a lot of options for advancement in company along with excellent help in further education. Professional goal set standards.
Cons: Job should be solely based off figurative numbers and productivity and less in hands of initial managers. In a professional environment no biased should be based upon any favoritism or of opinion of one person but of efficiency and quality of job task performed and drive of employee.

Customer Service Representative (CSR) in Greensboro:
"Working at AT&T has changed my life."
Pros: Employee recognition. Professional development. Great benefits. Life and work balance.

Field Service Technician in Chicago:
"Lost experience."
Pros: Benefits were good while working at at&t.
Cons: Too demanding of a job; employees over 23 years of age. Being forced to work 6 days a week 12 plus hours.

Retail Sales Manager in San Antonio:
"Great satisfaction."
Pros: Great opportunity to showcase skills, exciting environment and great benefits.

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